Quality Assurance Officer (XN03)

Leeds Teaching Hospitals; Leeds; On-site; GBP 30,000 - 40,000; Full time

Job summary

A major healthcare provider in the UK is seeking a dedicated Quality Assurance Officer to ensure high standards in Estates & Facilities. The role involves auditing cleanliness and food safety across various sites, liaising with contractors to uphold service quality. Candidates should have qualifications in food safety and auditing and demonstrate excellent communication and organisational skills. This challenging yet rewarding position is crucial for maintaining high care standards in healthcare services.

Qualifications

• Educated to GCSE in English and Maths or Equivalent.
• IT- Ability to use Microsoft Office.
• Level 3 Award in Supervising Food Safety.
• ISO Internal Audit Qualification.

Responsibilities

• Audit cleanliness standards in wards, theatres, and public areas.
• Monitor food safety standards in restaurants and cafes.
• Liaise with Contract Managers regarding service shortfalls.

Job description

Doyou have an eye for detail and the passion and dedication to help managersimprove the standards we offer to patients? Can you help to ensure that theTrust gets the best value for money for the services we buy?

Areyou a good communicator with the ability to deliver sometimes unwelcomefeedback to others?

Weare seeking an exceptional individual to work as a Quality Assurance Officerfor Estates & Facilities. You will be auditing cleaning standards inpatient areas, food safety and service standards in retail catering units aswell as other areas as diverse as window cleaning, entrance mats and othercontracts.

Thisis no ordinary job every day will be different and you will work across allsites and at different times of the day or night, including one Saturday permonth.

Thisis a challenging, demanding but very rewarding role.

Potentialapplicants are strongly encouraged to find out more about the role prior tocompleting their application form. You can contact [e-mail] [e-mail] to arrange an informal discussion.

Expected ShortlistingDate

20/01/2025

Planned InterviewDate

29/01/2025

Main duties of the job

Thisrole provides the following services to the Trust: -

Thepost holder will audit /monitor pre-determined standards and policies relatingto Estates & Facilities in house services plus a range of out sourcedcontracts. The post holder will also be involved with a range of otherinformation collection exercises and surveys and will report on the patientexperience in areas connected with Estates & Facilities services. The postholder will work closely with the Team Manager and Estates & FacilitiesManagers in assisting developing service improvements in line with national andlocal quality standards.

About us

LeedsTeaching Hospitals is one of the largest employers in Leeds, employing over20,000 staff and providing care to 1.6 million patients every year. The Estatesand Facilities team keep the Trust's sites running and manage one of thelargest estate portfolios across the NHS. With over 2,300 staff, we provide arange of Estates & Facilities management services and ensure our buildingsand environments are fit for purpose, clean and safe.

Whetherwe're cleaning wards, maintaining buildings, monitoring environmental impact,providing staff childcare, delivering hot meals to patients, or patrolling oursites, we support the delivery of patient care. Guided by our Leeds Way Values,we are committed to creating the best place to work and being the employer ofchoice for estates and facilities in the region.Leeds Teaching Hospitals is committed to our processof redeploying 'at risk' members of our existing workforce to new roles. Assuch, all our job adverts are subject to this policy and we reserve the rightto close, delay or remove adverts while this process is completed. If you doexperience a delay in the shortlisting stage of the recruitment cycle, pleasebear with us while this process is completed, and contact the named contact ifyou have any questions.

Job responsibilities

Toaudit against agreed national or local standards relating to in houseservices provided by the Estates and Facilities CSU across the Trust. This will include auditing cleanlinessstandards in wards, theatres, public areas and departments across the Trust,

Auditstandards of outsourced contracts as specified in the contract specification.The contracts include, but are not limited to Linen Services, Pest Control,Staff and Visitor Catering, Window Cleaning, Taxis, advertising and Vending

Auditsfor catering will monitor food safety standards that are being adhered to inrestaurants, cafes and retail outlets across the Trust.

Requirementto liaise with Contract Managers regarding service shortfalls in standardsand put in place relevant action plans for the Contractor to implement.

Person Specification

Qualifications

• Educated to GCSE in English and Maths or Equivalent
• IT- Ability to use Microsoft Office
• Level 3 Award in Supervising Food Safety
• ISO Internal Audit Qualification

Skills & Behaviours

• Excellent communication skills at all levels
• Ability to prioritise and organise workload and work effectively as part of a small team
• Professional attitude to work and commitment to delivering quality services
• Comfortable dealing with conflict
• Well Presented
• Attention to Detail
• Well developed knowledge and experience of using a variety of IT Applications.(Microsoft office)

Experience

• An understanding of Estates & Facilities services and structure
• Experience within the cleaning or catering sector
• Significant experience of Quality Assurance in service related area

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.