Quality Assurance Officer

Commercial Express; United Kingdom; Hybrid; GBP 35,000 - 38,000; Full time

Job summary

A growing insurance firm in the UK is seeking an experienced Quality Assurance Officer to join its MGA Business. The role involves conducting Quality Assurance Audits and ensuring compliance with FCA regulations. Candidates should possess strong analytical and communication skills, alongside a proactive attitude. The position offers a hybrid working model and various employee benefits including a workplace pension scheme, extensive holiday, and professional development support.

Benefits

Workplace Pension Scheme

27 days' holiday plus bank holidays

Health Cash Plan

Employee Assistance Programme

Employee recognition awards

Free onsite parking

Qualifications

• Proactive attitude with the ability to manage workload and deliver against deadlines.
• Ability to build successful relationships with stakeholders.
• Strong problem-solving skills with attention to detail.

Responsibilities

• Conduct Quality Assurance Audits in the Underwriting Service Department.
• Identify areas for improvement and implement remedial actions.
• Support production of audit reports and monthly performance results.
• Liaise with Technical Underwriting and IT teams.

Skills

Knowledge of FCA Rules and Regulations

Analytical skills

Communication skills

Organizational skills

Proficient in Microsoft Office

Job description

Quality Assurance Officer

Salary Range £35,000 - £38,000
Apply here, add your CV with covering letter

Commercial Express is on a trajectory of fantastic growth, with ambitious plans for the future and is looking for an experienced Quality Assurance Officer to join our thriving MGA Business.

The Role:

As a Quality Assurance Officer, you will conduct Quality Assurance Audits within our Underwriting Service Department to monitor adherence to underwriting guidelines and licence authorities, along with analysing compliance standards to provide ongoing assurance of adherence to regulatory requirements.

You will proactively identify areas for improvement where required and work with the business to implement remedial actions.

Key Duties and Responsibilities include:

• Conduct monthly Technical Quality Assurance Audits across our Underwriting Services Department and Key Account Manager Teams.
• Provide timely feedback, ensuring agreed remedial actions are implemented within set timescales.
• Liaise with Technical Underwriting and IT teams to resolve process or system issues and prevent reoccurrence.
• Ensure breaches or issues identified are accurately recorded.
• Support the production of management information, audit reports, and monthly performance results.
• Assist with trend analysis to identify improvement opportunities, training needs, and risk areas.
• Escalate critical or highly rated issues to the Head of Compliance and contribute to the development of QA Framework and associated policies and procedures.
• Undertake ad hoc QA duties or projects and provide support to the Agency and Compliance Administrator to ensure service levels to our Brokers are maintained.

Skills and Experience:

• Good knowledge of FCA Rules and Regulations.
• A proactive 'can-do' and flexible attitude with the ability to recognise priorities at short notice.
• Self-motivated and good organisational skills with the ability to manage own workload and deliver against deadlines with minimal supervision.
• Strong analytical, problem-solving, and communication skills at all levels.
• Ability to build successful relationships with all stakeholders and champion the compliance culture, acting as a role model.
• Ability to innovate and improve working processes.
• Proficient in Microsoft Office applications with excellent attention to detail and organisational skills.

Benefits:

• Workplace Pension Scheme offering you the flexibility of contributions up to 16%.
• 27 days' holiday plus bank holidays.
• 1 Paid Volunteer Day per year.
• Hybrid Working - Flexibility to work from home combined with a number of days per week in our office on The Waterfront in Brierley Hill. We are providing a fantastic work environment to drive our commitment to learning and development, innovation, and collaboration.
• Health Cash Plan and Virtual GP Services.
• Trained Mental Health First Aiders and access to 24/7 Employee Assistance Programme, offering a range of health and wellbeing, financial and counselling services.
• Professional Membership Status - as part of holding CII Chartered Insurance Underwriting Agent Status, we offer a variety of funding options to support our people in achieving industry-standard qualifications.
• Employee recognition awards and annual employee awards.
• Staff social events throughout the year, including Summer and Christmas parties.
• Long Service awards.
• Free onsite parking.
• Matched funding for charities.
• Death in Service benefit.

Take a look at our Careers page

About the team

Compliance is integral to safeguarding Commercial Express' integrity, reputation, and operational effectiveness. It is a crucial element in ensuring Commercial Express operates within the FCA regulatory framework, manages risks effectively and maintains high standards of corporate governance. The team are responsible for training our people and promoting awareness of regulatory compliance. Regularly testing internal controls through monitoring, investigation and auditing, whilst promoting high ethical standards and values throughout the organisation and for our customers.