Quality Assurance Manager

NHS; Greater London; On-site; GBP 56,000 - 64,000; Full time

Job summary

A leading healthcare provider in Greater London is seeking a Quality Assurance Manager to oversee quality assurance processes and improve patient care within its services. The role involves leading initiatives to meet regulatory standards, managing relationships across clinical directorates, and contributing to the Trust's Quality Improvement programme. Candidates should have a degree and experience in quality assurance within healthcare. This full-time position offers a competitive salary ranging from £56,276 to £63,176 per annum.

Qualifications

• Experience in quality assurance/clinical governance in healthcare.
• Demonstrated experience leading quality assurance programmes.
• Background in preparing services for CQC inspection.

Responsibilities

• Lead the Trust's Quality Assurance agenda in mental health services.
• Maintain relationships with clinical directorates for quality assurance.
• Oversee quality audit cycles and ensure effective measurement.

Skills

Quality Improvement methodologies

Analytical skills

Verbal and written communication

Project management

Organisational skills

Education

Degree level education

Recognised further qualification in a relevant field

Quality Improvement training

Tools

Office 365

MS Teams

Job description

The Quality Assurance Teamis responsible fordeveloping and providingsystems and information to support clinicaland operation work across the trust in the following areas: Patient Experience, NICE implementation, Clinical Audit, Service User Led Accreditation, Quality Reporting and Regulatory Compliance (CQC). A key principle underlying each of these areas is the use of testing new or innovative approaches and informing the Quality Improvement programme.

The post holder will ensure the Trust meets its clinical regulatory requirements as set out in the Health and Social Care Act 2008.

The post-holder will support the team's management of relationships with the clinical directorates.

Main duties of the job

The post holder willbe responsible forleading the trust Quality Assurance agenda, contributing to improving outcomes in clinical quality and patient experience across mental health and community health services in East London,BedfordshireandLuton.Although the postis basedin Central London, the post holder will be expected to travel across the entire geography of the Trust on a regular basis.

About us

The East London NHS Foundation Trust (ELFT) strategy is to improve the lives of all we serve through improving population health outcomes, staff and service user experience and offering the best value for the community.

Job responsibilities

The Quality Assurance Manager plays a key role in supporting East London NHS Foundation Trust to deliver safe, effective, high quality care. The postholder will provide professional leadership across a portfolio of directorates, working closely with clinical and operational colleagues to build strong quality assurance capability and to embed a culture of continuous improvement. They will contribute to the production of high quality reports, including Quality Accounts and Quality & Safety reports, and will support the strategic development of the Trusts quality assurance functions.

The postholder will maintain close effective working relationships with directorate teams, providing expert advice on quality assurance processes, methodologies and improvement planning. They will oversee and support members of the Quality Assurance (QA) Team, contributing to the development, supervision and induction of staff, and leading elements of the teams workstreams. The role includes organising and facilitating Trust-wide QA events, training sessions and presentations for internal and external audiences, and leading communication strategiessuch as newsletters, articles and videosto promote learning and showcase improvements.

The postholder will represent the QA Team at key meetings and committees and will work collaboratively with Trust governance structures to support delivery of the Trust Quality Strategy. They will use and promote Quality Improvement methodology, including PDSA cycles, and provide coaching to QI projects as required.

As a champion for high-quality assurance practice, the postholder will support services to understand and evaluate their performance against regulatory frameworks, particularly the CQC quality statements. They will enable teams to develop, monitor and complete action plans arising from self-assessments, mock inspections and service reviews. Building effective relationships with clinical and managerial stakeholders will be central to ensuring engagement in assurance processes and supporting services to act on feedback and drive improvements.

The role includes oversight of a comprehensive clinical audit cycle, ensuring meaningful local standards, effective measurement systems and robust feedback. The postholder will promote multidisciplinary audit, embed service-user involvement and provide expert advice to healthcare professionals on audit methodology. They will support the development of audit tools, surveys and digital reporting systems, working with informatics and QI teams to ensure accurate and timely data display.

The postholder will champion patient and carer feedback, supporting the development and use of patient experience systems, survey tools and engagement methods. They will supervise QA data analysts in procuring and maintaining relevant equipment and liaise with service-user and carer groups to ensure their voice informs service development. The postholder will assist services in responding to patient experience findings and will drive forward the Service User Led Accreditation programme, providing strategic direction and brokering support to enable services to improve.

The postholder will oversee the Trusts NICE implementation processes, ensuring new guidance is reviewed, gaps analysed, and improvement actions monitored. They will support services to achieve and evidence compliance with relevant guidelines.

Working closely with the QA leadership team, the postholder will ensure efficient use of resources and contribute to the delivery of a high-value, responsive quality assurance service across the Trust.

Person Specification

Education/Qualifications/Training

• Educated to degree level
• Quality Improvement training
• Recognised further qualification in a relevant field

Experience

• Experience of working in quality assurance/clinical governance in a healthcare or similar organisation
• Experience of delivering quality assurance programmes such as clinical audit
• Experience of preparing services for CQC inspection
• Experience leading, supporting and influencing with regards to quality and governance
• Experience in effectively managing competing priorities and a portfolio of projects
• Experience of managing change
• Experience of working in a culturally diverse inner-city area
• Experience of QI methodologies

Knowledge and Skills

• Knowledge of structures, concepts & processes of quality assurance and clinical governance
• Up to date knowledge of CQC regulatory preparedness processes, framework and standards
• Understand the need to engage with clinicians and senior leadership to provide factually accurate information relating to regulatory performance and quality standards
• Excellent numerical, analytical and data management skills
• Excellent verbal and written communication skills, including report writing skills
• Ability to confidently and effectively communicate and advise across all levels of the organisation with respect to regulatory compliance and quality
• Skills in project management
• Ability to design and deliver interactive presentations
• Ability to deliver interactive training tailored to the audience
• Ability to establish and maintain effective administrative systems and processes
• High level organisational skills including event management skills
• Ability to manage own time and priorities, ensuring that non-negotiable external deadlines are met
• Ability to synthesise complex information and present in a format suitable to the audience
• Ability to provide line management, support and supervision
• Able to work effectively across organisational boundaries
• Excellent knowledge of Office 365 and MS Teams
• Ability to produce articles, stories and promotional materials to aid communication

Other requirements relevant to the post

• Able to move around the organisation and other locations within the geographical area served by the Trust
• Able to concentrate for long periods
• Able to cope with demanding and unpredictable work pattern
• Able to cope with emotional circumstances relating to personal histories of service users, carers, and staff
• Able to use computer technology for sustained periods
• Commitment to equal opportunities

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£56,276 to £63,176 a yearper annum Inc HCAs