Quality Assurance Customer Advisor

Stirling Warrington; United Kingdom; On-site; GBP 27,000 - 33,000; Full time

Job summary

A leading quality assurance firm in the United Kingdom is seeking a Quality Assurance Customer Advisor. In this role, you will manage customer documentation, maintain specifications, and ensure accurate delivery of information. Candidates should have strong problem-solving abilities, excellent communication skills, and experience with Microsoft Office and SAP. This position offers competitive compensation and opportunities for advancement within a secure company environment.

Benefits

Progression paths within the business

Job Security

Company Pension

Qualifications

• Experience in Quality Assurance, Customer Documentation, or Specification Management is preferred.
• Knowledge of food manufacturing is beneficial.

Responsibilities

• Complete and manage customer documentation requests.
• Review, update, and maintain customer specifications.
• Manage and organise internal Quality Assurance documentation.
• Maintain accurate customer information and communicate directly with customers.
• Collaborate across functions for accurate information delivery.
• Support compliance activities and internal audits.

Skills

Strong problem-solving skills

Organisational skills

Excellent written communication

Excellent verbal communication

Attention to detail

Tools

Microsoft Office

SAP

CRM software

Job description

Job Title: Quality Assurance Customer Advisor
Location: Banbury
Shifts: Days 8am-4pm
Salary: Up to £32,500 (Depending on experience)

Benefits

• Progression paths within the business
• Leading company within the industry
• Job Security
• Company Pension

Responsibilities

• Complete and manage customer documentation requests, including site approval questionnaires and product specifications.
• Review, update, and maintain specifications on customer platforms within agreed deadlines.
• Populate, organise, and manage internal Quality Assurance documentation, including product statements, specifications, and procedures, ensuring accuracy and accessibility.
• Maintain accurate customer information and communicate directly with customers when required.
• Collaborate with Customer Care, Quality, and Corporate functions to ensure consistent and accurate information delivery.
• Support compliance activities, internal audits, and documentation reviews as needed.

Experience

• Strong problem-solving and organisational skills with the ability to manage multiple priorities.
• Excellent written and verbal communication skills, with high attention to detail.
• Proficient in Microsoft Office, Experience with SAP, or other CRM.
• Background in Quality Assurance, Customer Documentation, or Specification Management is preferred.
• An understanding of food manufacturing would be beneficial.

For more information on the Quality Assurance Customer Advisor contact Ewan at Stirling Warrington