Quality Assurance Customer Advisor

Stirling Warrington; Banbury; On-site; GBP 33,000; Full time

Job summary

A leading quality assurance company in Banbury is looking for a Quality Assurance Customer Advisor to manage customer documentation and ensure compliance with quality standards. Candidates should have excellent communication skills and a background in Quality Assurance. Proficiency in Microsoft Office and familiarity with SAP is preferred. The role offers a salary up to £32,500, with benefits including progression paths and job security.

Benefits

Progression paths within the business

Leading company within the industry

Job Security

Company Pension

Qualifications

• Strong problem-solving and organisational skills with the ability to manage multiple priorities.
• Excellent written and verbal communication skills, with high attention to detail.
• Background in Quality Assurance, Customer Documentation, or Specification Management is preferred.

Responsibilities

• Complete and manage customer documentation requests, including site approval questionnaires and product specifications.
• Review, update, and maintain specifications on customer platforms within agreed deadlines.
• Manage internal Quality Assurance documentation, ensuring accuracy and accessibility.

Skills

Problem-solving skills

Organisational skills

Excellent communication skills

Attention to detail

Proficiency in Microsoft Office

Tools

SAP

Other CRM Software

Job description

Job Title: Quality Assurance Customer Advisor
Location: Banbury
Shifts: Days 8am-4pm
Salary: Up to £32,500 (Depending on experience)

Benefits

• Progression paths within the business
• Leading company within the industry
• Job Security
• Company Pension

Responsibilities

• Complete and manage customer documentation requests, including site approval questionnaires and product specifications.
• Review, update, and maintain specifications on customer platforms within agreed deadlines.
• Populate, organise, and manage internal Quality Assurance documentation, including product statements, specifications, and procedures, ensuring accuracy and accessibility.
• Maintain accurate customer information and communicate directly with customers when required.
• Collaborate with Customer Care, Quality, and Corporate functions to ensure consistent and accurate information delivery.
• Support compliance activities, internal audits, and documentation reviews as needed.

Experience

• Strong problem-solving and organisational skills with the ability to manage multiple priorities.
• Excellent written and verbal communication skills, with high attention to detail.
• Proficient in Microsoft Office, Experience with SAP, or other CRM.
• Background in Quality Assurance, Customer Documentation, or Specification Management is preferred.
• An understanding of food manufacturing would be beneficial.

For more information on the Quality Assurance Customer Advisor contact Ewan at Stirling Warrington