Quality Assurance Coach - Insurance Broking (Hybrid)

Stride Resource Management; Birmingham; Hybrid; GBP 55,000; Full time

Job summary

A growing insurance firm in Birmingham seeks a specialist to enhance team performance through quality assurance in commercial insurance. This role emphasizes collaboration and feedback, allowing you to shape team processes and make a significant impact. Enjoy competitive rewards, including a salary of up to £55,000, bonus, generous leave, and flexible hybrid working arrangements. Ideal for those looking to leverage their expertise while supporting others and promoting best practices.

Benefits

Up to £55,000 base salary

10-15% bonus

Generous pension

25 days leave plus bank holidays

Family-friendly policies

Qualifications

• Strong experience in commercial insurance, ideally in broking or underwriting.
• Experience in file reviews, quality assurance, or technical assurance.
• Confidence in giving constructive feedback and coaching colleagues.

Responsibilities

• Review files across new business, renewals, and mid-term adjustments to ensure consistency and quality.
• Give practical feedback that helps colleagues improve and grow in their roles.
• Spot trends and identify training needs so the team can work more effectively.
• Work closely with operational and technical colleagues to improve processes and workflows.

Skills

Commercial insurance expertise

Quality assurance

Constructive feedback

Analytical skills

Strong communication

Job description

A growing insurance firm in Birmingham seeks a specialist to enhance team performance through quality assurance in commercial insurance. This role emphasizes collaboration and feedback, allowing you to shape team processes and make a significant impact. Enjoy competitive rewards, including a salary of up to £55,000, bonus, generous leave, and flexible hybrid working arrangements. Ideal for those looking to leverage their expertise while supporting others and promoting best practices.