Quality and Standards Administrator

School of Computer Science and Engineering, Bangor University; Bangor; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading UK University is seeking a Quality & Standards Administrator to support quality assurance activities. Responsibilities include organizing events, maintaining records, and liaising with stakeholders. The ideal candidate should have strong organizational and communication skills, proficiency in Microsoft Office, and be able to communicate in Welsh. This role offers a dynamic working environment with a focus on quality in academic programs.

Qualifications

• Experience in an office/administrative environment.
• Ability to communicate in Welsh is essential for this role.

Responsibilities

• Provide high-quality administrative support for day-to-day tasks relevant to the role.
• Coordinate and manage arrangements for meetings, events, and schedules.
• Compile, monitor, and report on data to support evidence-based decision-making.

Skills

Organisational skills

Communication skills

Attention to detail

Proactive problem-solving

Education

GCSE Level or NVQ Level III in a relevant subject

Tools

Microsoft Office

Job description

Overview

Play a key role in supporting the quality and enhancement of learning and teaching at Bangor University. We are looking for an organised and proactive Quality & Standards Administrator to join our Quality and Standards team within the University’s Registry. This is an exciting opportunity to be part of a dedicated team helping to ensure that our academic programmes meet the highest standards and that opportunities for further enhancement are well supported.

The role will provide administrative support for activities related to quality assurance and enhancement, including helping to organise key events such as the University’s annual CELT (Centre for the Enhancement of Learning and Teaching) conference, supporting peer observation processes, and assisting with academic quality procedures as required. It involves liaison with academic staff, professional services, and external stakeholders, as well as maintaining accurate records and updating webpages and internal resources. During busy periods, you’ll also support the wider Quality and Standards team with essential administrative tasks to ensure smooth service delivery across the University.

We’re looking for someone with excellent organisational skills and attention to detail who can communicate clearly and professionally with a range of stakeholders. You will be confident using Microsoft Office, enjoy working as part of a team, and be capable of managing your own workload. Committed to Equal Opportunities.

Overview

The Directorate of Student and Academic Services supports the student journey and enhances the academic experience at Bangor University. The Directorate comprises three main areas: Registry, Student Life, and Campus Services. From August 2025, Campus Services will also include the Management and Development Centre. These services work closely with academic colleagues and other professional service directorates to provide a supportive, inclusive and high-quality environment for students.

Purpose of the Job

The Quality & Standards Administrator will assist the Deputy Academic Registrar (Quality and Standards) and the wider team in administering activities that assure quality and enhancement of university programmes. This includes providing administrative support for CELT, peer observation, and logistical arrangements for the annual CELT conference and CPD programme. During busy periods, the role may support quality assurance tasks such as preparation of validation/revalidation events and administration relating to external examiner processes or academic integrity procedures. The role holder will also update webpages, Microsoft Teams folders and other information sources with pre-prepared materials to support quality and standards information.

Main Duties and Responsibilities

Administration and Service Delivery

• Provide high-quality administrative support for day-to-day tasks relevant to the role.
• Coordinate and manage arrangements for meetings, events, and schedules to support team objectives and student needs.
• Provide front-line support to students, staff, and external stakeholders, handling inquiries and directing them to appropriate services, ensuring a high standard of customer service.
• Assist in producing clear, accessible written communications, including emails and staff or student resources.

Data Management

• Collect, input and maintain accurate records on student information systems, ensuring data integrity and compliance with university policies.
• Compile, monitor, and report on data to support evidence-based decision-making and compliance requirements.
• Assist in monitoring data accuracy and resolving inconsistencies or errors.
• Ensure safeguarding of personal data and confidential materials.

Problem Solving

• Address routine problems or issues promptly with a professional, student-focused approach.
• Provide advice and guidance to students/staff on established policy procedures (queries may be escalated from G4 assistants).
• Escalate complex or sensitive issues to senior colleagues with timely follow-up and resolution.

Collaboration and Teamwork

• Work with colleagues across teams to support joined-up service delivery and provide support during busy periods.
• Build and maintain effective relationships with internal and external stakeholders (e.g., academic staff, external agencies).
• Support the implementation of new systems, processes, or initiatives to improve experiences for students and staff.
• Contribute to university-wide events by providing support at activities such as open days and graduation ceremonies, where participation is arranged in advance with the line manager.

Communication and Liaison

• Communicate clearly with students, staff, and external stakeholders, addressing queries and responding to routine requests.
• Liaise with other university departments and external bodies to facilitate seamless operations and ensure alignment with institutional practices.

Compliance and Professional Development

• Provide administrative support for audits, reviews, or other compliance-related activities, ensuring proper documentation and accurate record-keeping for accountability and reporting.

Other Duties and Responsibilities

• Provide efficient administration to support assurance processes and enhancement activity.
• Monitor inboxes/helpdesk queries, resolve simple queries, and escalate issues to the relevant colleagues across the University.
• Request updates from colleagues to maintain accurate records in action plans by agreed deadlines.
• Assist with logistical arrangements for events including the annual CELT conference, CELT CPD activities, and training events or workshops.
• Update information available to external stakeholders, staff and students relating to quality and standards and CELT on the website or intranet using materials provided by senior staff.
• Any other duties appropriate to the grade, as required by line management.

Other Duties

• Participate in performance review and development activities, including training sessions, team meetings or workshops.
• Comply with equality policies, Dignity at Work and Study Policy, and the Welsh Language Policy and Standards.
• Carry out health, safety and wellbeing duties and comply with health and safety policies and risk assessments.
• Comply with legal and financial policies and institutional policies and be aware of responsibilities under legal requirements; visa information where applicable.

Person Specification – Essential

Qualifications/Training

• GCSE level or NVQ Level III in a relevant subject or equivalent experience
• Proficient in Microsoft Office applications

Desirable

• ECDL Certificate

Experience/Knowledge

• Experience in an office/administrative environment
• Proficient in Microsoft Office
• Experience dealing with queries and providing information to enquirers

Desirable

• Experience in a Higher Education environment
• Understanding of quality processes

Skills/Abilities

• Good communication and interpersonal skills, effective written and oral communication
• Excellent organisational skills and ability to handle a varied workload
• Accurate data entry and attention to detail
• Proactive with ability to identify improvements
• Ability to manage workload, prioritise tasks and meet deadlines
• The ability to communicate in Welsh is essential for this role.

General

The University is committed to equality and diversity and to an inclusive working environment. We promote Welsh language and comply with Welsh Language Standards. All applications will be treated equally. We are a member of Advance HE's Athena SWAN and a Disability Confident employer. All staff have a duty to support environmental aims and comply with health and safety, legal and financial policies. Offers are subject to eligibility to work in the UK and satisfactory references, with visa considerations discussed at offer stage.