Quality and Compliance Officer

Age UK North Tyneside; England; On-site; GBP 13,000 - 15,000; Part time

Job summary

A non-profit organisation in the United Kingdom seeks a Quality and Compliance Officer to support quality assurance and compliance frameworks. Responsibilities include implementing quality assurance policies, monitoring compliance with regulatory standards, and analyzing performance data. Essential qualifications include GCSE-level education and experience in quality assurance within a regulated setting. Benefits include a competitive salary, paid mileage, and generous holiday allowances.

Benefits

Competitive salary

Paid Mileage

Blue Light Card Discounts

27 Days holidays including a Wellbeing Day

Generous Pension Scheme

Staff Referral Scheme

Annual Thank You Events

Opportunities for enhanced responsibilities

Qualifications

• Experience in supporting quality assurance or compliance work within a regulated or charitable setting.
• Strong understanding of quality standards and frameworks, such as ISO9001 or similar.
• Knowledge of GDPR and general compliance requirements.

Responsibilities

• Assist in implementing and maintaining the organisation's Quality Assurance Frameworks.
• Support development and monitoring of the annual Quality Assurance Plan.
• Gather and analyse quality performance data; produce monthly reports.

Skills

Attention to detail

Organisational skills

Interpersonal skills

Data analysis

Collaborative work

Proficiency in Microsoft Office

Education

GCSE Level Grade 5 and above

Job description

The Quality and Compliance Officer supports the delivery and monitoring of the organisation s quality assurance and compliance frameworks. Working closely with the Head of Digital, Quality and Transformation, the post holder will help embed a culture of continuous improvement, risk mitigation, and best practice throughout the organisation. This role will play a vital part in maintaining high standards and ensuring the organisation meets all internal and external requirements, including regulatory frameworks.

This role has a pro rata salary equating to the range displayed:

£13,416 - 14,062 for working a 20hour week

Main Duties & Responsibilities

1. To assist in implementing and maintaining the organisation s Quality Assurance Frameworks, Policy and system across the organisation.
2. To support the development and monitoring of the annual Quality Assurance Plan and track progress against set objectives.
3. To help ensure compliance with external frameworks and accreditations including Age UK Quality Frameworks, ISO9001, CHAS, CQC, and the Disability Confident Scheme.
4. To gather and analyse quality performance data; produce monthly reports and highlight areas for improvement.
5. To support monitoring of organisational compliance with legal, regulatory, and contractual obligations.
6. To work with service managers to ensure policies and procedures are up-to-date and reflect current compliance standards.
7. To maintain registers and records related to compliance activities (e.g. audit logs, data protection records, accreditation statuses).
8. To engage with staff at all levels to build understanding and buy-in for quality and compliance processes.
9. To respond to internal queries and provide guidance in a supportive and solution-focused manner.
10. To actively promote the organisation s values and brand through all aspects of quality and compliance work.

Requirements Essential

1. Educated to GCSE Level Grade 5 and above
2. Experience in supporting quality assurance or compliance work within a regulated or charitable setting.
3. Strong understanding of quality standards and frameworks, such as ISO9001 or similar.
4. Knowledge of GDPR and general compliance requirements.
5. Excellent attention to detail and organisational skills.
6. Ability to analyse and interpret data and produce reports.
7. Strong interpersonal skills and the ability to work collaboratively across departments
8. Proficient in Microsoft Office and general digital systems.
9. Commitment to the values and mission of the organisation.

Desirable

1. Formal qualification or training in quality management, compliance, or auditing.
2. Experience working with or in line with Care Quality Commission (CQC) standards.
3. Experience of working with audit and inspection regimes in the charity or care sector.

Benefits

1. Competitive salary
2. Paid Mileage
3. Blue Light Card Discounts
4. 27 Days holidays including a Wellbeing Day
5. Generous Pension Scheme
6. Staff Referral Scheme
7. Annual Thank You Events
8. Opportunities to take on enhanced responsibilities through key role such as Mental Health First Aider etc