Quality and Compliance Consultant

Lawes Insurance Recruitment; Stratford-upon-Avon; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading insurance firm is seeking an experienced Quality Assurance Consultant to ensure the highest standards of quality and compliance in commercial insurance processes. This role offers a hybrid working model in Stratford-upon-Avon, emphasizing comprehensive quality reviews and analytical reporting. The ideal candidate will have proven experience in the commercial insurance sector, extensive knowledge of insurance products, and strong stakeholder management skills. Join a team committed to excellence in quality assurance.

Qualifications

• Proven experience in conducting quality reviews within the commercial insurance or commercial broking sector.
• Extensive knowledge of commercial insurance products and processes.
• Strong understanding of FCA frameworks, customer conduct, and consumer duty.

Responsibilities

• Conduct comprehensive quality reviews of commercial new business, renewal, and mid-term adjustment cases.
• Analyse case handler records to identify trends and provide actionable insights.
• Perform reviews and regulatory assessments to ensure compliance with industry standards and FCA requirements.
• Prepare and present detailed reports on quality and risk performance.

Skills

Conducting quality reviews

Stakeholder management

Analytical skills

Negotiation skills

Job description

A big industry name is seeking an experienced Quality Assurance Consultant to join their team. This is a fantastic opportunity to play a pivotal role in ensuring the highest standards of quality and compliance within their commercial insurance processes. The role offers a hybrid working model, with three days working from home and two days in their Stratford-upon-Avon office.

Responsibilities

• Conduct comprehensive quality reviews of commercial new business, renewal, and nmid-term adjustment cases.
• Analyse case handler records to identify trends and provide actionable insights.
• Perform reviews and regulatory assessments to ensure compliance with industry standards and FCA requirements.
• Prepare and present detailed reports on quality and risk performance on a monthly, quarterly, and annual basis.
• Provide coaching and constructive feedback to enhance team performance and maintain compliance with industry standards.

Experience

• Proven experience in conducting quality reviews within the commercial insurance or commercial broking sector.
• Extensive knowledge of commercial insurance products and processes.
• Strong understanding of FCA frameworks, customer conduct, and consumer duty.
• Excellent stakeholder management and negotiation skills.
• Analytical skills to identify trends and provide insightful reporting.

If you have the relevant experience or know someone who does, please get in touch with me on 07889672926 or email us at [e-mail]