Quality Analyst

Manpower UK Ltd; Milton Keynes; On-site; GBP 60,000 - 80,000; Part time

Job summary

A prominent staffing agency is seeking a Quality Assurance Specialist for on-site work in Milton Keynes. The role involves reviewing customer journeys and ensuring compliance with regulations. The ideal candidate will have experience in a QA role and strong knowledge of FCA requirements. Offering a competitive hourly rate of £14.53 and contract security until December 2025 with potential for extension.

Benefits

Competitive hourly rate

Collaborative environment

Development potential

Contract security

Qualifications

• Experience in a QA or compliance role within a regulated environment.
• Strong knowledge of FCA requirements and quality frameworks.
• Excellent communication, coaching, and stakeholder management skills.

Responsibilities

• Review customer journeys across multiple services.
• Provide oversight for adherence to quality standards.
• Analyse data to identify risks and opportunities.

Skills

Experience in QA or compliance

Knowledge of FCA requirements

Communication skills

Analytical mindset

Proactive approach

Tools

Excel

Reporting tools

Job description

Overview

Quality Assurance Specialist - Customer Operations

Location: On-site in Milton Keynes (Monday-Friday, 9-5)

Pay: £14.53 per hour

Job Type: Temporary (until 31st December 2025, with real potential to extend into 2026)

Responsibilities

• Review customer journeys across New Business, Customer Services, Collections, and Resolutions.
• Provide oversight to ensure adherence to regulations and internal quality standards.
• Analyse data and interactions to spot risks, trends, and opportunities for improvement.
• Work closely with internal teams and outsourced partners to drive quality.
• Deliver constructive feedback and support calibrations to align QA frameworks.

What We're Looking For

• Experience in a QA or compliance role within a regulated environment.
• Strong knowledge of FCA requirements and quality frameworks.
• Excellent communication, coaching, and stakeholder management skills.
• Analytical mindset with experience using Excel and reporting tools.
• A proactive, driven approach with a passion for continuous improvement.

What’s On Offer?

• A competitive hourly rate of £14.53.
• A chance to work in a high-profile QA role where your input makes a difference.
• A collaborative, supportive environment with strong development potential.
• Contract security until December 2025, with strong potential to extend into 2026.

Ready to Apply?

Send your CV to today!

Step into a role where your expertise shapes quality, compliance, and customer success