Quality Advisor

Mencap; Greater London; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading charity organization in the UK is seeking Quality Advisors to join their team. The role involves working primarily from home, conducting assurance visits, and reviewing support practices across services. Candidates should promote safety and positive outcomes while managing their own schedules. This position offers flexibility and a range of benefits, including 32 days of holiday and discounts at retailers. A supportive team environment welcomes applicants from all backgrounds.

Benefits

32 days of paid holiday

Discounts at leading retailers

Access to health cash plans

Interest-free loans

Qualifications

• Confidence in making judgments about support reliability.
• Ability to encourage practices for great outcomes.
• Skilled in advising on identifying and bridging gaps.

Responsibilities

• Conduct assurance visits to assure service quality.
• Review complaints and identify learning opportunities.
• Provide advice to teams on best practices.

Skills

Judgment in support safety

Enthusiasm in promoting best practices

Advising teams on support techniques

Job description

Job Advert

Would you like to be part of Mencap's Quality Team? We are hiring two new Quality Advisors to join our current team of 7 national Quality Advisors. We are hiring due to a promotion in the team, and would love to welcome candidates from all backgrounds to apply. We are welcoming, friendly, and curious bunch and would love to see someone who complements this as part of our team!

What will you do?

Our Quality Advisors work with our direct services to provide support to more than 5, people across England, Wales, and Northern Ireland. We are all committed to making sure people can expect and get the best possible support. Among other duties, we do this by :

• providing assurance visits
• reviewing complaints, compliments, mortality reviews, and whistle‑blows
• providing advice
• identifying learning from these reviews

This means a successful applicant should :

• feel confident in making judgements that support is safe and reliable
• be enthusiastic and promote practice that encourages our colleagues to support people to have great experiences and outcomes
• advise our skilled and committed teams on how to bridge gaps, and recognise great practice

Where will you work?

As a Quality Advisor you will primarily work from home, supporting teams across all three nations. The right candidate must be able to travel across our services and to stay away from home on a regular basis. You will work closely with colleagues outside our team, building relationships. You won’t have any line management duties, but will be responsible for managing your own diary and delivering agreed work within your working week.

Would you benefit from flexible working?

You will be part of a team that encourages and promotes flexible working and reasonable adjustments, particularly because of the impact of working away. Please talk to us if you feel flexible working would be good for you. We are also happy to make reasonable adjustments as part of the interview process. We are keen for applicants to ask for what they need to make the recruitment and interview process work.

Does this sound like you?

If so, please submit your up‑to‑date CV and a cover letter explaining why you would be a good fit for this role. If you pass shortlisting, please share your one page profile before your interview date. We will share ours when we confirm your interview.

Got questions?

If you are interested in this opportunity and would like to talk about what the role would entail and how to apply please contact [emailprotected]

Closing and Interview Dates

• Closing Date : 5th September
• Interview Dates (proposed) : 9th September – on Teams
• Second interview date (proposed) : 11th September – on Teams

Benefits

Here at Mencap, we offer an impressive range of benefits designed to support and reward our employees to ensure that our teams feel valued and appreciated.

Our benefits package offers 32 days of paid holiday (including bank holidays, pro rata), along with a range of perks such as discounts at leading high‑street retailers, access to health cash plans, interest‑free loans, and many more exciting offerings.

For more details on what we have to offer, please see the attached document outlining all the fantastic benefits available to you as a member of our team!