Quality Administrator

Standguide; Remote; GBP 25,000; Part time

Job summary

A leading training provider is looking for a dedicated Quality Administrator to support Employment Advisors and Trainers. The role, based on a part-time contract, involves managing participant data, providing customer service, and ensuring quality standards in training programs. Ideal candidates should possess strong organizational skills, qualifications in English and Maths, as well as proficiency in IT. This position offers a competitive salary and a range of benefits including training opportunities and a generous pension scheme.

Benefits

CPD - Broad range of internal training

Generous pension scheme

Company health plan

25 days annual leave + 8 bank holidays

5-10 sick days per year paid

Qualifications

• Level 2 English and Maths as a minimum.
• ICT qualification required.
• Relevant degree or equivalent is necessary.

Responsibilities

• Assist with general queries about the programme from participants virtually.
• Produce attendance statistics reports.
• Monitor the accuracy of information input by personnel.

Skills

Organisational skills

Attention to detail

Excellent IT Skills

Time management

Education

Level 2 English and Maths

ICT qualification

Relevant degree or equivalent

Job description

Role :

Quality Administrator

Salary :

£25,000 per annum, pro rata

Contract type : Permanent

Working hours :

Part time, 3 days per week

Location : Remote working

occasional travel may be required between

Scunthorpe, DN15 & Grimsby, DN31

For over three decades, we have been dedicated to supporting individuals and employers across the UK. As a nationwide market leader, we have assisted over 13,000 people in the past year alone to retrain, embark on new career paths, or establish their own businesses.

Join our team as a Quality Administrator and play a key role in supporting Employment Advisors and Trainers to deliver top-quality employability and vocational training programmes. Youll provide excellent customer service, manage participant data across multiple systems, assist with training preparation, registration, attendance tracking, and course evaluations, and liaise with employers to evidence participant progression.

Were looking for someone with exceptional organisational skills, a sharp eye for detail, and a commitment to delivering accurate, high-quality work in line with programme requirements and company policies. This is an exciting opportunity to make a real difference in a fast-paced, people-focused environment.

What you’ll do

• Assist with general queries about the programme from participants virtually, providing them with a professional service and timely response to any queries that cannot be resolved there and then
• Produce attendance statistics reports, including training, and all CMO
• Working closely with IWS team to ensure quality of all in-to-work meetings, IWS calls and end of employment contact meets quality standards expected
• Monitor the accuracy of information input by personnel into Maytas Database, Contractor MI systems and any other MI collection systems
• Complete quality file checks and maintain accurate daily records on the tracker to support monitoring and continuous improvement
• Perform daily validation checks on all initial contract paperwork to ensure accuracy and completeness.

What you’ll need

• Level 2 English and Maths as a minimum
• ICT qualification
• Relevant degree or equivalent
• IEP L2 Sector Introduction would be desirable
• Knowledge of reporting and producing data via spreadsheets or CRM / Data bases
• A working knowledge and experience of working and developing a variety of database systems
• Excellent IT Skills including data inputting
• Must be highly organised and time management focused with an ability to prioritise tasks
• Full, clean UK driving license as this role may require travel.

Benefits

• CPD - Broad range of internal training to enhance your knowledge and skills
• Generous pension scheme, with the option to opt out
• Company health plan subject to successful completion of probation period
• 25 days annual leave + 8 bank holidays
• 5-10 sick day per year paid.

Join us at Standguide and be part of a team dedicated to making a meaningful impact on individuals' lives and businesses nationwide.

Standguide is an Equal Opportunities Employer and a Disability Confident Leader.

We are committed to promoting equality of opportunity and value the diversity of our staff and customers. We thrive on creating positive working relationships, free from discrimination.

Successful candidates will be subject to satisfactory references and enhanced DBS check.

For the full job description and person specification, please email Amy atrecruitment @standguide.co.uk.

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