Qualifications & Training Operations Manager. Job in London Education & Training Jobs

REGAN & DEAN; Greater London; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading marketing association in Greater London is seeking a Learning Operations Manager to oversee the planning, delivery, and continuous improvement of their educational programs, including Masterclasses and Diplomas. You will be responsible for managing an Operations Executive and coordinating with various teams to ensure high-quality learning experiences. Ideal candidates will have strong project management skills and experience in delivering virtual learning. This full-time role is hybrid, involving both remote and in-office work.

Qualifications

• Experience delivering virtual learning programmes within higher education or an Association.
• Strong skills in budgeting, process design, and stakeholder coordination.
• Comfortable working with data to produce analysis and reports.

Responsibilities

• Oversee planning and delivery of learning products and experiences.
• Lead project management of Masterclasses and corporate learning programmes.
• Ensure high standards through quality assurance processes.

Skills

Project management

Communication skills

Stakeholder management

Data analysis

Quality assurance

Tools

Zoom

Hubspot

Absorb

Job description

Exciting opportunity to join leading Association/Body within the marketing sector, and project manage their professional learning and development programme for their professional members within this interesting sector - a busy programme of masterclasses, their Marketing Diploma, and other virtually delivered professional trainings. You'll manage 1 x Operations Executive and work alongside the Learning Content team, bringing your expertise and success in the operational delivery and continuous improvement of professional learning & development programmes - ideally a background within an Association, Institute or Professional Body. If you are looking for an exciting new opportunity with a supportive and mission-led organisation in a stimulating sector read on

Organisation

UK's leading trade Association within a specialist area of marketing expertise. With 400+ corporate members and serving the professional needs of Europe's largest community of data-driven marketers, the organisation works to empower professionals through qualifications, masterclasses, events, research and industry leading Academy. They are looking for a Learning Operations Manager with excellent communication and stakeholder management skills join their operations team to shape, deliver and continuously improve high‑quality learning experiences across their portfolio. You'll be part of a mission‑driven organisation shaping the future of responsible, effective, data‑driven marketing. This is a hands‑on role with real influence, giving you the opportunity to elevate their learning offering and help thousands of professionals grow. Hybrid perm full‑time role - 2 days a week in offic.

The Role

Reporting to the Director of Operations and managing the Learning Operations Executive, you'll oversee the planning, delivery and continuous improvement of their learning products and delegate experience - including diploma qualifications, masterclasses, and corporate learning contracts.

This is an operationally focussed role, and you'll be the lead on ensuring everything runs smoothly, efficiently and to the highest standards, working closely with colleagues across content, marketing and tech to drive operational excellence, and with external suppliers, tutors, speakers etc to deliver an exceptional learning experience. You'll work closely with the Learning Content team, to ensure the programme delivers and continuously develops industry leading professional development and expertise to its professional community.

What You'll Be Doing

• Lead the end-to-end project management of the Association's Masterclasses, Diplomas and corporate learning programmes, from launch to delivery (mainly virtual)
• Manage 1 x Executive
• Manage the excellent logistical delivery of all aspects of learning programmes (Absorb, Hubspot, Zoom), lead communications and coordination for all internal and external stakeholders and suppliers
• Manage and engage faculty of tutors, providing updates, performance feedback and keeping them connected to Association's activity.
• Oversee virtual classroom platforms to ensure an exceptional delegate experience.
• Lead quality assurance processes to uphold and enhance delivery standards - seek continuous improvement
• Work with content, marketing and tech teams to streamline processes using technology to reduce admin and increase efficiency.
• Produce monthly reports, analyse performance and identify opportunities for improvement.
• Support the Director of Operations with budget management, raising POs, tracking costs and processing invoices
• Brief the marketing team to help successfully promote learning products.

What You'll Bring

• Experience delivering virtual learning programmes to professionals or within higher education - ideally experience of this from working within an Association, Institute or Professional body
• Strong project management skills - budgeting, process design, scheduling and stakeholder coordination.
• Understanding of quality assurance and how to maintain high standards through improvement.
• Excellent communication skills - clear, diplomatic and confident with internal teams and external stakeholders.
• Experience managing and developing a team to support growth and success.
• A collaborative, people‑focused working style and willingness to contribute beyond your core role.
• Comfort working with data to produce meaningful analysis and reports.
• Methodical, detail‑orientated and highly organised.
• Friendly, approachable and committed to creating a positive experience for learners and colleagues.

If you're passionate about delivering exceptional learning experiences and want to make a meaningful impact in a high-profile industry body, we'd love to hear from you. Click APPLY now!