Public Sector Sales Support Specialist

Wave Utilities; North East; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading national business water retailer is looking for a Public Sector Sales Support Specialist to assist in sales support, customer management, and new business development. This entry-level role offers training and exposure in a hybrid working environment, combining telework and office activities. Key responsibilities include coordinating with internal teams and generating reports, while the organization prioritizes employee wellbeing and offers an array of attractive perks, including a pension and extensive holiday benefits. Ideal candidates will have strong organizational skills and a proactive attitude.

Benefits

Excellent pension scheme

Bonus potential

Perkbox membership

Income protection scheme

Free onsite parking

24 days holiday

Healthcare cashback

Enhanced maternity and paternity pay

Qualifications

• Ability to manage multiple tasks, deadlines, and work streams effectively.
• Strong questioning skills for customer interactions and internal coordination.
• Reliable, trustworthy, and proactive.

Responsibilities

• Support growth and retention of Public Sector customers.
• Work with internal teams like Marketing and Onboarding.
• Generate reports and track KPIs.

Skills

Organisation skills

Strong listening skills

Comfortable with CRM systems

Professional and flexible approach

Results-driven

Team player

Openness to feedback

Tools

CRM systems

Office Suite

Job description

Public Sector Sales Support Specialist (37 hours per week Permanent)

Location: Hybrid working with Durham or Peterborough as base

Salary: Starting at 25733 plus a discretionary bonus potential of up to 8% of annual salary

Job Level: D

Reporting to : Public Sector Growth & Retention Manager

We want our people to have a great work-life balance and support flexible working in terms of a hybrid model and varying start and finish times in some teams where possible. Please discuss this further with the hiring manager during your interview.

ABOUT US

Wave is a leading national business water retailer helping over 300000 customers across the UK to benefit from the non-household water market. Were dedicated to helping businesses lower water use be more water efficient and reduce costs all which helped us earn all which helped us proudly earn the Water Retailer of the Year award in 2021 reclaim the title in 2023. Most recently we celebrate the win again in 2025 where the judges highlighted our commitment to social value and sustainability as well as our market-leading customer service . Our vision is to be the most customer-focused utility delivering value and efficiency in everything we do making a positive difference to the environment and society.

The culture at Wave is like nowhere else. Were committed to a happy healthy place to work and have a working environment which supports continuous learning and development one where people can really flourish. Our people are at the centre of everything we do. Joining us means youd be part of a team of over 300 people working flexibly across two UK based offices. Youll find a real focus on employee wellbeing and some great benefits too. We expect great things from you and we give great things back.

WHATS IN IT FOR YOU

Wealth

• Excellent pension scheme - we will double match your contribution up to a maximum of 5% employee contribution and 10% from Wave
• Bonus potential
• Perkbox membership with a vast range of perks - high street savings (fashion retailers supermarkets and restaurants) discounted cinema tickets travel and holiday discounts and online fitness classes
• Income protection scheme
• Personal accident insurance
• 4x salary life assurance
• Free onsite parking

Time off

• 24 days holiday rising to 26 (plus bank holidays)
• A day off for your birthday
• Half a day on Christmas Eve and New Years Eve
• The option to buy holidays
• 1 day paid volunteering

Wellbeing

• Hybrid / Flexible working
• Healthcare cashback and treatment scheme
• Cycle to work scheme
• Annual conference and Christmas party
• 24 / 7 Employee Assistance Programme
• Free flu shots

Family Friendly

• Enhanced maternity and paternity pay
• Enhanced shared parental and adoption leave
• We care about you as an employee and have a range of resources available to both you and your family

THE ROLE IN A NUTSHELL

The Public Sector Sales Support Specialist role is about supporting the growth and retention of Public Sector customers by assisting with new business development and customer management activities. Its an entry-level position into a sales career offering training and exposure. The role combines sales support customer service and administrative responsibilities with a strong focus on learning public procurement sales strategy negotiation and stakeholder management for future progression.

WHAT WILL YOUR TYPICAL DAY LOOK LIKE

• Coordinate with internal teams : Work with the Marketing team to assist in campaign data the Onboarding team to promote a right first-time approach for our customer journey and the Pricing team for quotes.
• Generate reports : Update dashboards identify customer renewals track KPIs and highlight any discrepancies.
• Process improvements : Identify inefficiencies in sales processes and suggest improvements.
• Participate in coaching or training sessions for personal development.

WHAT DO WE NEED FROM YOU

• Organisation skills : Ability to manage multiple tasks deadlines and work streams effectively
• Strong listening and questioning skills for customer interactions and internal coordination
• Comfortable with CRM systems Office Suite and learning new systems
• Professional and flexible approachReliable and trustworthy
• Results-driven and proactive
• Team player with initiative and innovation
• Openness to training feedback and continuous development

Please refer to the essential criteria in the job description as this is what you will be shortlisted against.

Wave is committed to making a positive difference to the environment and society in which it operates. If you are excited to join a dynamic growing business which cares about its people we would love to hear from you.

BE YOURSELF OUR DIFFERENCES MAKE US STRONGER

Wave is proud to be an inclusive employer and actively encourage applications from all backgrounds. We will take into consideration any adjustments or individual requirements at any stage of your recruitment journey. If you require any additional support related to menopause neurodiversity or any other reason please do let us know by contacting .

Please ensure you attach your CV and a covering letter so we can get to know more about your skills and experience and why you are suitable for this role. We will not be able to consider applications without a covering letter.

Closing date: 4pm on Monday 05th January 2026

Interviews are planned from week commencing 19th January 2026

Wave processes your data in line with data protection laws. You can find out more by accessing our Recruitment Privacy Notice.

Required Experience :

IC

Key Skills

Data Entry,Customer Service,Account Executives,Email,Product Knowledge,Account Management,Communication,CRM,Salesforce,Phone Calls,RFP,Sales Goals,Powerpoint,Technical Support,Sales Support

Employment Type : Full-Time

Experience : years

Vacancy : 1