PSD Caseworker HC622894

Hampshire County Council; England; Hybrid; GBP 37,000 - 40,000; Full time

Job summary

A local government council in England is seeking a PSD Caseworker to manage public complaints and minor misconduct against police staff. The role involves conducting investigations, preparing reports, and liaising with various authorities. Ideal candidates will possess strong investigation and communication skills and have a background in criminal law and the Criminal Justice System. This full-time position offers opportunities for flexible working and will initially be based in Waterlooville, followed by potential remote work options.

Benefits

Flexible working policy

Support for under-represented groups

Qualifications

• Significant work experience in conducting investigations and presenting findings.
• Experience in handling complaint matters and investigations.
• Knowledge of criminal law and the Criminal Justice System.

Responsibilities

• Manage public complaints and minor misconduct in police cases.
• Prepare reports and letters for key personnel or external agencies.
• Liaise with the Appropriate Authority during complaint handling.

Skills

Investigation skills

Communication

Analytical skills

Education

Educated to QCF Level 3 or equivalent experience

Job description

Job Details

Job Title: PSD Caseworker - HC622894

Location: Waterlooville

Salary: SO1 37020 - 39276 per annum

Hours: 37 hours per week

Contract: Permanent

Closing Date: Sunday 21st December 2025 at 23:59 hours

About The Role

Do you work well under pressure.

Are you experienced in investigation work and looking for a new and interesting challenge.

We are looking for someone to join the Complaint Resolution Unit in PSD in the timely and effective management of Public complaints and alleged minor misconduct against police officers, police staff and volunteers. The location of the post will be initially at Waterlooville for one-to-one training for 4 to 6 weeks and after that location can be flexible with some opportunity for home working. A good level of written English is required as the role includes writing and quality assuring detailed emails and outcome letters to complainants.

Key Accountabilities

• To explain to members of the public who may wish to make a complaint the different ways in which complaints can be addressed and investigated so that their wishes can be established and the matters raised progressed appropriately.
• Where appropriate manage dissatisfaction and resolve complaints in accordance with local complaint handling procedures (2021 and 2020 Regulations). Additionally to make judgements and decisions on how a complaint should be handled and/or finalised e.g., whether a case should be referred back to the Appropriate Authority for Reflective Practice Review at the conclusion of the investigative and fact-finding work undertaken.
• To liaise with the Appropriate Authority in relation to scoping and fact‑finding investigative steps completed during local complaint handling and to prepare written reports setting out the findings.
• To prepare reports, letters and memoranda for consideration by key personnel or external agencies. This may include the Deputy Chief Constable, CID Superintendents, the Crown Prosecution Service and the Independent Police Complaints Commission.
• To prepare notices and forms for complaints and misconduct allegations for service on staff when required.

For further details on the role please click here.

Essential Qualifications

Educated to QCF Level 3 or experience deemed equivalent.

Essential Experience

• Evidence of significant work experience in conducting investigations and presenting the findings of those investigations.
• Evidence of handling investigations or complaint matters.
• Knowledge and understanding of criminal law and the Criminal Justice System.

Competencies and Personal Qualities

We are Emotionally Aware – Level 1

We are Collaborative – Level 1

We Analyse Critically – Level 2

Equal Opportunities and Diversity

Hampshire and Isle of Wight Constabulary is an inclusive employer and strives to have a workforce representative of the communities we police and serve. We recognise that we are not fully representative and are working to address this imbalance through a variety of initiatives.

Hampshire & Isle of Wight Constabulary is an equal opportunities employer that positively promotes flexible working enabling officers and staff to achieve a healthy work‑life balance whilst meeting operational requirements of the constabulary. We actively encourage applications to be made on a full‑time, part‑time or flexible working basis.

The Equality Act 2010 allows us to promote equality within Hampshire and Isle of Wight Constabulary by adopting Positive Action to support people from under‑represented groups. Our aim is to recruit talented people with a diverse range of skills and experience and welcome applications from all sections of the community. Our Positive Action team are available to provide support through the application and assessment process.

The Disability Confident campaign aims to remove barriers, increase understanding and ensure that people have opportunities to fulfil their potential and realise their aspirations. We will accommodate requests for reasonable adjustments where possible throughout our recruitment and promotions processes and encourage anyone requiring reasonable adjustments to disclose this at the earliest opportunity.

Contact

Inspector 30323 Alison Smith or Noel Mann