Property Services Coordinator: Scheduling Repairs for Residents

Sovereign Network Group; Newbury; On-site; GBP 23,000 - 28,000; Full time

Job summary

A leading housing association in the UK is looking for a Coordinator to join their operations support team in Newbury. This permanent role involves scheduling repairs and maintenance works, liaising with trades staff and residents, and resolving customer queries. Ideal candidates have solid administration experience and a strong customer service focus. The position promises growth in a supportive environment with excellent benefits, including generous holidays and a matched pension scheme.

Benefits

25 Days Holiday + Bank Holidays

Generous matched pension scheme up to 12%

Enhanced maternity/adoption pay

Wellbeing discounts including Gym Memberships

Qualifications

• Solid experience in a busy customer-focused administration role.
• Understand maintenance terminology is preferred.
• Capable of managing workload effectively under pressure.

Responsibilities

• Schedule work diaries for trades employees.
• Liaise with trades and residents about repairs.
• Resolve complaints and queries strategically.

Skills

Solid experience in administration

Customer service focus

Confident telephone manner

Ability to manage workload

Understanding of building maintenance terminology

Tools

Computer systems

Job description

A leading housing association in the UK is looking for a Coordinator to join their operations support team in Newbury. This permanent role involves scheduling repairs and maintenance works, liaising with trades staff and residents, and resolving customer queries. Ideal candidates have solid administration experience and a strong customer service focus. The position promises growth in a supportive environment with excellent benefits, including generous holidays and a matched pension scheme.