Property Services Coordinator

NSPCC; City of Westminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A premier guest services provider in the UK is seeking a Facilities Coordinator to join their team in Westminster. The role involves maintaining workspace areas, ensuring service standards are met, and supporting both staff and senior stakeholders. Ideal candidates will demonstrate a proactive mindset, strong communication abilities, and a proven track record in a similar role. Opportunities for personal development and a range of employee benefits are included.

Benefits

Travel and grocery discounts

Life assurance and cash rewards

Contributory pension scheme

Wellness programmes

Annual paid day off for a cause

Learning and development opportunities

Qualifications

• Must be a proactive and trustworthy team member.
• Strong verbal and written communication skills are required.
• Experience in a similar position is favorable.

Responsibilities

• Maintain workspace areas and ensure they are tidy and stocked.
• Conduct routine checks and log information accurately.
• Coordinate with teams to report maintenance needs.
• Support high service standards for colleagues and stakeholders.
• Manage inbox queries and provide administrative support.
• Uphold health and safety procedures.

Skills

Positive team member

Strong communication skills

Exceptional service delivery

Organizational skills

Job description

We are recruiting a Facilities Coordinator to join the Rapport team and oversee day‑to‑day support across our client’s London City offices. The role serves as a central point of contact, ensuring a smooth, professional experience for staff, guests and senior stakeholders while upholding agreed service standards.

Contract Details

• Type of contract: Full‑time, Permanent
• Hours: 40 per week (Monday‑Friday, 7 AM – 4 PM; with some flexibility as per business needs)

Benefits

• Exclusive travel and grocery discounts, life assurance and cash rewards
• Contributory pension scheme
• Access to wellness programmes, an Employee Assistance Programme and digital counsellor services
• Endless learning and development opportunities
• Annual paid day off to support a cause you’re passionate about
• WON Awards to celebrate outstanding peers

Responsibilities

• Keep all workspace areas, meeting rooms, tea points, storage spaces and post zones tidy, well‑presented and fully stocked; raise any housekeeping or supply concerns.
• Carry out routine checks such as floor walks, daily forms, online records and trackers; ensure information is logged accurately and reviewable by management.
• Coordinate with the Helpdesk and relevant teams to report maintenance needs or service faults; follow up to ensure issues are resolved promptly.
• Support colleagues and senior stakeholders by maintaining high service standards, collaborating with on‑site teams and assisting with onboarding and off‑boarding requirements.
• Monitor internal moves, locker allocations and clear‑desk compliance; manage inbox queries and provide administrative support while maintaining confidentiality and data accuracy.
• Uphold all health and safety procedures, contribute to required reporting, attend meetings and keep storeroom areas safe and organised; keep managers informed of progress, risks and updates.

Qualifications

• Positive, trustworthy team member with enthusiasm and a proactive mindset.
• Strong verbal and written communication skills.
• Consistent delivery of exceptional service and a client‑first approach.
• Previous experience in a comparable position is beneficial.
• Flexible, self‑managing and confident in organising own responsibilities.

About Rapport Guest Services

Rapport Guest Services is a multi‑award‑winning company delivering front‑ and back‑of‑house guest services for leading organisations across the UK, Ireland and globally. Part of Compass Group UK & I, we combine a people‑first culture with exceptional service standards and are proud of our commitment to inclusion, wellbeing and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Legal

Rapport Guest Services is an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.