Property Manager

Humphrey & Kirk; Oxford; On-site; GBP 26,000 - 35,000; Full time

Job summary

A respected estate agency in Oxford seeks an experienced Property Manager to deliver outstanding service to landlords and tenants. The role involves managing properties efficiently, resolving queries, and building strong relationships with clients. Ideal candidates will possess excellent communication and organisational skills, a calm approach under pressure, and previous customer service experience. This position offers strong training, clear career progression, and a supportive team environment.

Benefits

Employee Assistance Programme with 24/7 virtual GP access

Retail discounts

Incentives and awards for top performers

Generous holiday allowance, increasing with service

Enhanced parental and fertility policies

Structured training and long-term support

Qualifications

• Excellent communication skills, particularly over the phone.
• Strong administrative and organisational skills.
• High attention to detail and ability to follow processes.
• Calm, positive approach under pressure.
• Previous customer service experience essential.

Responsibilities

• Deliver exceptional service, meeting and exceeding team and individual standards.
• Investigate and resolve property-related queries.
• Advise landlords and tenants on suitable actions regarding property issues.
• Coordinate and liaise with contractors and third-party suppliers.
• Build and maintain strong relationships with clients.
• Negotiate between landlords and tenants to find effective solutions.
• Work towards targets, including management upgrades.
• Support in gaining new management instructions through selected market appraisals.
• Conduct regular property inspections and ensure compliance.

Skills

Excellent communication skills, particularly over the phone

Strong administrative and organisational skills

High attention to detail and ability to follow processes

Calm, positive approach under pressure

Previous customer service experience essential

Knowledge of HMO requirements within Oxford City

Ability to learn quickly and adapt

Job description

Property Manager – Oxford

Salary: £26,000 – £35,000 OTE per annum
Location: East Oxford

This is an excellent opportunity for an experienced Property Manager to join a highly respected, well-established estate agency group with strong local presence, exceptional training, and clear progression routes. If you’re organised, customer-focused, and thrive in a fast-paced environment, this role offers a brilliant platform to grow your career.

About the Role

As a Property Manager, you will play a critical part in delivering outstanding service to landlords and tenants while ensuring properties are managed efficiently and to the highest standards. You’ll enjoy a varied day-to-day workload and the support of an experienced, collaborative team.

Key Responsibilities

• Deliver exceptional service, meeting and exceeding team and individual standards

• Investigate and resolve property-related queries

• Advise landlords and tenants on suitable actions regarding property issues

• Coordinate and liaise with contractors and third-party suppliers

• Build and maintain strong relationships with clients

• Negotiate between landlords and tenants to find effective solutions

• Work towards targets, including management upgrades

• Support in gaining new management instructions through selected market appraisals

• Conduct regular property inspections and ensure compliance

Skills & Experience Needed

• Excellent communication skills, particularly over the phone

• Strong administrative and organisational skills

• High attention to detail and ability to follow processes

• Calm, positive approach under pressure

• Previous customer service experience essential

• Knowledge of HMO requirements within Oxford City (advantageous)

• Ability to learn quickly and adapt

What You’ll Gain

• Clear career progression and internal promotion opportunities

• Market-leading training and ongoing professional development

• Supportive, collaborative team environment

• Strong benefits package including:

  • Employee Assistance Programme with 24/7 virtual GP access

  • Retail discounts

  • Incentives and awards for top performers

  • Generous holiday allowance, increasing with service

  • Enhanced parental and fertility policies

  • Structured training and long-term support

If you’re a motivated Property Manager looking for a new challenge in Oxford, with excellent training and real career potential, we’d love to hear from you.

Apply today and take the next step in your property career.