Property Coordinator

Centrick; Greater London; On-site; GBP 22,000 - 24,000; Full time

Job summary

A leading residential property firm in Greater London is seeking a dedicated support professional to assist Property Managers. The role involves administrative tasks such as managing work orders, ensuring accurate records, and providing excellent customer service. Ideal candidates will showcase strong organisational skills and attention to detail. The position offers a competitive salary and a range of benefits including holiday allowance, pension scheme, and mental health services.

Benefits

25 days holiday plus bank holidays

Enhanced pension scheme

Study support and access to a dedicated academy

24 / 7 mental health services

Extra day off on your birthday

One volunteer day annually

Qualifications

• Proven skills in managing multiple tasks efficiently.
• Ability to build strong relationships with clients and residents.
• Experience with administrative tasks in a fast-paced environment.

Responsibilities

• Support Property Managers and their portfolios.
• Manage detailed work orders and quotation requests.
• Issue letters and handle customer queries via MCP.
• Maintain accurate records for audit and compliance.

Skills

Strong administrative and organisational skills

Customer service excellence

Strong attention to detail

Clear written communication

IT and Microsoft proficient

Interest or experience in property

Job description

£22,500 - £23,500

We're Centrick — residential property experts with a clear mission : to make lives better, every day.

Since 2005, we've grown into a nationwide business with a global reach, managing buildings and estates of all shapes and sizes. From property management, sales, and lettings to on-the-ground services like cleaning, caretaking, and maintenance — we deliver quality, end-to-end solutions.

With our headquarters in central Birmingham and teams across the UK, we're powered by dedicated professionals working collaboratively across operations, marketing, finance, and beyond. We reinvest in our people, technology, and culture to drive continuous improvement and long-term impact — for our clients, customers, and communities.

What You’ll Be Doing

• Supporting Property Managers and their portfolio
• Escalating unresolved or complex issues to the Property Manager or Senior PC
• Ensuring Qube & Cheat sheets are updated with relevant information (including PA and access info)
• Confidently issuing letters via the correct correspondence on Qube (including breach of lease letters)
• Managing MCP efficiently (i.e. adding updates where necessary, assigning requests to the correct person, correct categorising, unacknowledged below 10 daily etc.)
• Raising detailed work orders and quotation requests
• Acting customer queries via MCP
• Visiting sites for better understanding and learning development (not a must)
• Dealing with fob / key requests
• Providing phone support if needed
• Acting insurance claims depending on complexity
• Maintaining accurate records of all actions taken for audit and compliance

What You Need to Succeed

• Showcasing strong administrative and organisational skills, customer service excellence and the ability to create a strong rapport and lasting connections with our residents and clients
• Strong attention to detail
• Clear written communication
• Interest or experience in property
• IT and Microsoft proficient

Why Join Us?

• 25 days holiday plus bank holidays
• Enhanced pension scheme based on role
• Your holiday allowance grows with your length of service — because loyalty deserves rewards
• Company sick pay increases over time to support your wellbeing when you need it most
• Study support and access to our dedicated academy to help you grow professionally and personally
• 24 / 7 mental health services
• Enjoy an extra day off on your birthday to celebrate your way
• One volunteer day annually to support a charity or cause close to your heart
• Monthly perks how you like

At Centrick, diversity and inclusivity are fundamental to who we are. We welcome applicants from all backgrounds and are committed to creating a respectful and supportive hiring experience. If you need any adjustments during the interview process, please let us know—we're here to help you succeed.