Property Condition Operative

Bromford Flagship; Swaffham; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading housing provider in the United Kingdom is seeking a Property Condition Operative to maintain the safety and functionality of properties by addressing damp and mould issues. The role requires excellent customer service and problem-solving skills, alongside basic property inspection duties. Applicants must have a full UK driving licence and be willing to participate in an on-call rota. The position offers an opportunity to work in a community-focused environment with ongoing training and support.

Qualifications

• Confident when communicating clearly and reassuringly.
• Excellent problem-solving and decision-making skills.
• Competent in Microsoft applications like Outlook and Teams.
• Willingness to participate in out-of-hours on-call rota.
• Must hold a full UK driving licence.

Responsibilities

• Cleaning and treating mould in properties.
• Advising customers on avoiding damp and mould.
• Conducting basic property inspections.
• Supporting other trades as required.
• Delivering excellent customer service.

Skills

Customer service

Problem-solving

Communication

Microsoft applications

Job description

Overview

Flagship Services is part of Bromford Flagship. By joining us, you become part of a leading housing provider delivering community-focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship Group. Join us to help create communities where people can put down roots, feel secure, and thrive.

We have an exciting opportunity for a Property Condition Operative to be a vital part of maintaining the safety and functionality of our properties being the first on site after a damp and mould report from our customers. You will be tackling damp and mould, in line with the new legal responsibilities under Awaab’s Law.

Location: North Norfolk Dereham-North Walsham and surrounding areas

Key Responsibilities

• Cleaning and treating mould

• Advising customers on how to avoid damp and mould in the future

• Conduct a basic property inspection to identify if further works are needed

• Supporting other trades where needed

• Providing excellent customer service

Minimum Essential Criteria

• Confident when communicating to others in a clear and reassuring manner

• Excellent customer service, problem-solving, and decision-making skills.

• Competent in Microsoft applications such as Outlook and Teams.

• Willingness to participate in the out-of-hours on-call rota.

• Full UK driving licence.

Awaab’s Law, introduced in October 2025, requires social landlords to investigate significant damp and mould issues within 10 working days and take action within five. Emergency hazards must be made safe within 24 hours. At Flagship, we are committed to meeting these standards and ensuring our homes are safe, healthy, and compliant.

To view more details on this position, view the Part I Play Statement.

At Flagship, we value your skills and offer training to enhance your abilities in people management, efficiency, and budget management. We are looking forward to building a safer and more sustainable community together with you.

Apply today by submitting your CV and supporting statement, letting us know why you are the right fit for this role. Remember to check your emails regularly, including your spam folders, for correspondence from us.

Applications may be reviewed, and interviews may commence before the closing date. We look forward to hearing from you!

Closing date: 12th January 2025 (Midnight)