Property Claims Handler

Adjusting Appointments Limited; United Kingdom; On-site; GBP 23,000 - 28,000; Full time

Job summary

A dynamic Loss Adjusting Organisation is seeking an experienced Property Claims Handler. In this role, you will be responsible for managing your own caseload of property claims, while ensuring excellent customer service and meeting deadlines. Candidates must possess strong experience in the claims handling process and excellent communication skills.

Benefits

25 days holiday

Option to buy additional holiday

Qualifications

• Experience in buildings/property claims handling 'cradle to grave' is essential.
• Ability to manage challenging situations and complaints effectively.

Responsibilities

• Manage a caseload of new and existing property claims.
• Liaise with clients, customers, and insurers via calls and emails.
• Assess claims and make decisions regarding liability.

Skills

Customer service

Claims handling

Diary management

Prioritisation

Job description

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Property Claims Handler, South West England

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Client:

Adjusting Appointments Limited

Location:

South West England, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

5c14888475fc

Job Views:

4

Posted:

02.06.2025

Expiry Date:

17.07.2025

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Job Description:

Job Profile

Property Claims Handler

An experienced Claims Handler is required to join a Dynamic Loss Adjusting Organisation providing building claims solutions on a nationwide basis. You will join a busy and vibrant claims handling team where you will manage your own caseload of new and existing property claims.

As a Property Claims Handler you will:

• Answer incoming telephone calls and deal with incoming electronic instructions.
• Liaise with customers, clients, insurers via the telephone, email and in writing.
• Handle and resolve insurance related technical questions from clients.
• Monitor the progress of new and existing claims within strict deadlines.
• Assess claims in order to ascertain liability and make decisions either accepting or declining the claims within delegated authority levels.
• Handle and deal with appointments and manage third party suppliers such as building networks, drying/restoration suppliers and flooring suppliers.

Experience required:

• Buildings/Property Claims handling experience cradle to grave - Essential
• Excellent customer services skills within a telephone environment - Essential
• Be able to work within a targeted environment - Essential
• Diary management experience - Essential
• Experience of booking and arranging appointments - Essential
• The ability to manage and prioritise own workload - Essential
• Experience of handling and dealing with challenging situations - Essential
• Experience of handling complaints - Essential
• Possess excellent empathy skills being able to handle customers who have had losses / damage to their homes via fire, flood & water impact

Salary & Benefits:

• up to £28,000 per annum
• plus flexi benefits including 25 days holiday plus the option to buy additional