Project Support Officer

NHS Scotland; Inverness; On-site; GBP 30,000 - 40,000; Full time

Job summary

A national healthcare service provider in Scotland is seeking motivated Project Support Officers for a fixed-term position in digital delivery. The role involves maintaining project governance, coordinating meetings, and drafting documentation. Ideal candidates should have a diploma-level qualification and practical experience with Microsoft 365. A hybrid working model is offered, supporting work-life balance.

Benefits

Pension scheme

Work-life balance policies

Occupational health services

Learning resources

Discounted leisure and shopping benefits

Qualifications

• Candidates must have a diploma-level qualification or equivalent experience in project support or digital delivery.
• Practical experience with Microsoft 365 tools is required.
• Candidates should have strong written and verbal communication skills.

Responsibilities

• Maintain trackers and governance logs for multiple projects.
• Coordinate workshops, meetings, and associated documentation.
• Draft clear minutes, action logs, and reports for senior stakeholders.

Skills

Diploma-level qualification in project support or digital delivery

Practical experience of Microsoft 365

Well-developed communication skills

Organisational skills

Meticulous attention to detail

Customer-focused approach

Job description

Project Support Officer – Digital Delivery

5 posts

These posts are 12 Month Fixed Term / Secondment positions.

Candidates currently employed by a NHS Board will be offered this position on a secondment only basis.

About the Organisation: National Services Scotland (NSS) is a national NHS Board operating at the heart of NHSScotland. NSS supports customers to deliver their services more efficiently and effectively and offers shared services and specialist support on a national scale using best-in-class systems and standards. Within NSS, the Digital & Security directorate delivers national digital, data and cyber programmes to help boards provide safer, more efficient care. The priority is to improve the health and well-being of the people of Scotland by working with Health and Social Care partners to deliver fit-for-purpose solutions and high-quality services.

The Post: NHS National Services Scotland – Digital & Security Directorate is seeking five motivated and organised Project Support Officers to deliver vital support across a portfolio of national digital programmes. Working within the Portfolio Delivery Services team, you will support projects spanning digital transformation, cyber-security, data governance and clinical IT.

You will:

• Maintain trackers and governance logs (risks, issues, actions) for multiple projects
• Coordinate workshops, meetings and associated documentation
• Draft clear minutes, action logs and reports for senior stakeholders
• Liaise with colleagues across NSS, Scottish Government and NHS Boards

The Candidate:
We are looking for someone with:

• Diploma-level qualification (or equivalent experience) in project support or digital delivery
• Practical experience of Microsoft 365 (Teams, Planner, Excel, Word)
• Well-developed communication (written and verbal) and organisational skills
• Meticulous attention to detail and a customer-focused approach

These roles sit in a digital delivery environment and offer a strong development path towards Digital Project Management.

Location and Working Pattern: Posts will be based at either Gyle Square, Edinburgh or Delta House, Glasgow. Currently hybrid working.

Monday to Friday, 37 hours per week

It is a condition of this employment that you must live and remain a resident within the UK for the post in which you will be employed with NSS.

Benefits: Our benefits package includes pension scheme, comprehensive range of work-life balance policies, occupational health services, learning resource centres and discounted leisure, financial and shopping benefits.

Inclusion: NHS National Services Scotland (NSS) is a national board and, as an anchor institution, aims to be diverse and inclusive. Flexible working is supported through Once for Scotland policies. NSS offers learning and development opportunities, equality staff networks, and is an equal opportunities employer. NSS guarantees to interview all disabled applicants who meet minimum criteria. If you require reasonable adjustments, please contact the Recruitment Team at [e-mail].

Further information: For an informal discussion on the post, please contact Swavik Dittmer, Project Support Officer via email [e-mail].

Closing date for completed applications: Wednesday 1 October 2025.

Further information on NSS: Available at nss.nhs.scot

Note: The majority of correspondence is sent by e-mail; please check your e-mail regularly (including junk folders).

Equal Opportunities: NSS is committed to equality and diversity and is a Disability Confident Leader. All disabled applicants who meet minimum criteria will be interviewed. If you are interested in reasonable adjustments, contact the Recruitment Team.