Project Support Officer

Yolk Recruitment Ltd; Cardiff; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A recruitment agency is seeking an Interim Project Support Officer for a national charity. This hybrid role based in Cardiff involves providing administrative and coordination support to the contact centre project. Strong organisational skills and experience in project support are essential. The position is temporary and full-time, with responsibilities including meeting coordination, document control, and ensuring clear communication. Candidates should be detail-oriented and capable of managing multiple tasks effectively.

Qualifications

• Strong administrative and organisational skills required.
• Experience supporting projects in an admin capacity is essential.
• Confidence with spreadsheets and document management needed.

Responsibilities

• Provide administrative support to the Contact Centre Project.
• Coordinate meetings, track actions, and manage documents.
• Support communication flow without decision-making responsibility.

Skills

Strong administrative and organisational skills

Experience supporting projects or Projects in a coordination or admin capacity

Confidence working with spreadsheets and document management

Ability to manage multiple tasks and priorities

Clear written communication and attention to detail

Job description

Project Support Officer

Location: Cardiff (Hybrid)

Salary: £12.67 per hour +

Hours: 37.5 hours per week

Contract: 3 Months +

Yolk Recruitment's Public Sector and Not-for-Profit division is proud to be partnering with a well know national charity on their search for a temporary Project Support Officer.

About the Role

To provide administrative and coordination support to the contact centre Implementation & Contracts Project, enabling effective delivery of agreed changes to contact centre hours, scope, technology and contractual arrangements.

This role is administrative and supportive in nature, focused on tracking, coordination and documentation.

Key Responsibilities

The interim Project Support Officer will:

• Provide day-to-day administrative support to the Contact Centre Project, including meeting coordination, actions tracking and document control.
• Support the administrative trawl of Contact Centre-related contracts.
• Provide admin support across all Project strands.
• Track actions, dependencies and follow-ups across workstreams.
• Support coordination activity relating to the rollout of Zoom Contact Centre technology.
• Act as a central point for information collation, ensuring documents, trackers and updates are accurate and up to date.
• Support clear communication flow between the Project Manager and wider teams, without assuming decision-making responsibility.

Essential Requirements

The interim Project Support Officer will need:

• Strong administrative and organisational skills.
• Experience supporting projects or Projects in a coordination or admin capacity.
• Confidence working with spreadsheets, trackers and document management systems.
• Ability to manage multiple tasks and priorities accurately.Clear written communication and attention to detail.

Desirable

• Experience in a charity, public sector or commissioned service environment.
• Familiarity with contract documentation or large document sets.
• Experience supporting digital or service change projects (in an admin capacity).

To Apply:

Please contact Richard Coombs at Yolk Recruitment to discuss the Interim Project Support Officer position further.