Project Officer Level 1 Construction

Reed; Manchester; On-site; GBP 100,000 - 125,000; Full time

Job summary

A public sector organization in Manchester is seeking a Highways Permit Coordinator for its Planned Maintenance Team. This full-time role involves processing permits, engaging with stakeholders, and providing technical support. Successful candidates will demonstrate strong communication skills and the ability to manage multiple tasks, with training provided in relevant IT systems. Competitive hourly rate and opportunities for professional development are offered.

Benefits

Competitive hourly rate

Opportunity to work in a dynamic public sector environment

Training and development opportunities

Qualifications

• Strong communication skills (verbal and written).
• Ability to manage multiple tasks and prioritise effectively.
• Competent in using IT systems and permit management tools (training provided).

Responsibilities

• Facilitate and process permits for planned maintenance works.
• Manage the planned maintenance inbox, ensuring clear responses.
• Generate performance reports and maintain accurate records.

Skills

Strong communication skills

Ability to manage multiple tasks

Competent in using IT systems

Tools

Permit management tools

Job description

Highways Permit Coordinator

• Location: Manchester, M12
• Job Type: Full-Time
• Pay Rate: £17.60 per hour

We are seeking a Highways Permit Coordinator to join our Planned Maintenance Team in Manchester. This role is crucial in ensuring that all necessary permits are in place for planned works, facilitating communication with stakeholders, and providing technical responses to public queries. You will report directly to the Traffic and Events Manager.

Day-to-day of the role

Permit Management

• Facilitate and process permits for planned maintenance works in line with legislation and health & safety requirements.
• Monitor works through the lifecycle of permits and prompt inspections as required.
• Liaise with contractors and permit applicants to support applications and compliance.

Inbox & Communication

• Manage the planned maintenance inbox, ensuring timely and clear responses.
• Provide technical responses with contractor support, articulated in a way residents can understand.
• Handle Stage 1 and Stage 2 complaints professionally.

Stakeholder Engagement

• Build effective relationships with internal teams, contractors, and external stakeholders.
• Communicate clearly and confidently both verbally and in writing.

Reporting & Administration

• Generate performance reports and maintain accurate records.
• Collate information on fixed penalty notices and overstays, ensuring invoicing is completed.

Required Skills & Qualifications

Essential

• Strong communication skills (verbal and written).
• Ability to manage multiple tasks and prioritise effectively.
• Competent in using IT systems and permit management tools (training provided).

Desirable

• Prior experience with permit systems or highways maintenance.
• Understanding of Stage 1/Stage 2 complaints processes.
• Public sector experience or knowledge of highways operations.

Benefits

• Competitive hourly rate.
• Opportunity to work in a dynamic public sector environment.
• Training and development opportunities in permit management systems and tools.