Project Manager - ServiceNow

VIQU IT; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment consultancy is seeking an experienced Project Manager to lead a business-critical ServiceNow ITSM implementation in Central London. The role focuses on delivering a major enterprise-wide transformation programme and requires excellent governance, planning, and stakeholder management skills. Candidates must have strong experience in managing complex projects and pass Credit and DBS checks before starting.

Qualifications

• Strong experience as a Project Manager delivering ServiceNow implementations is essential.
• Proven ability to manage complex projects within global or large-scale organisations.
• Excellent governance, planning, and delivery management skills.

Responsibilities

• Own the end-to-end delivery of a ServiceNow ITSM implementation project.
• Develop and manage project plans and delivery frameworks.
• Provide project governance, including risk and issue management.

Skills

ServiceNow implementations

Project management

Governance and planning

Stakeholder management

Agile methodologies

Waterfall methodologies

Job description

Overview

Project Manager ServiceNow

Location: Central London (Hybrid 2 days per week on-site)
Contract: 12 months
IR35 Status: Inside IR35

Rate: £550 - £650 per day

We are recruiting an experienced Project Manager to lead a business-critical ServiceNow ITSM implementation for a global organisation. This role will sit within their established Project Management team and will focus on driving successful delivery of a major enterprise-wide transformation programme.

Responsibilities

• Own the end-to-end delivery of a ServiceNow ITSM implementation project, ensuring scope, timelines, budgets, and quality standards are met.
• Develop and manage project plans, roadmaps, and delivery frameworks, aligning with business objectives.
• Provide project governance, including risk, issue, and dependency management, reporting to senior stakeholders.
• Manage stakeholder expectations, communications, and governance forums at all levels, including business leaders, IT teams, and external suppliers.
• Lead workshops, steering groups, and project meetings, ensuring clarity of objectives and alignment of deliverables.
• Oversee ServiceNow solution delivery and ensure technical and business requirements are effectively translated into outcomes.
• Coordinate internal and external teams, ensuring all project activities remain on track and integrated with wider business change initiatives.
• Ensure business adoption, embedding new processes, and managing change effectively across the enterprise.

Key Skills & Experience, Project Manager ServiceNow

• Strong experience as a Project Manager delivering ServiceNow implementations is essential.
• Proven ability to manage complex projects of work within global or large-scale organisations.
• Excellent governance, planning, and delivery management skills (Agile and Waterfall methodologies).
• Strong stakeholder management and communication skills with senior business and IT leaders.
• Experience of business change and transformation programmes in technology environments.
• Background in Professional Services (Financial Services, Insurance, Legal) is advantageous.
• Flexible, proactive approach to managing multiple priorities in a fast-paced, changing environment.

Additional Information

• Candidates must pass Credit and DBS checks before starting.
• 12-month contract, Inside IR35.

How to Apply

To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Tom Maher, by exploring the VIQU IT Recruitment website.

If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply).

To be the first to hear about other exciting opportunities, technology and recruitment news, please also follow us at VIQU IT Recruitment on LinkedIn, and