Project Manager, Client Connectivity

HSBC; Greater London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A multinational banking and financial services organization is looking for a proactive Project Manager in London to enhance client experiences and manage payments projects. The ideal candidate will have project management skills and knowledge of payments and liquidity products. This hybrid role offers a competitive salary, private healthcare, and opportunities for professional development.

Benefits

Private healthcare for UK-based employees

Enhanced maternity and adoption pay

Contributory pension scheme

Qualifications

• Experience in building effective client relationships and stakeholder management.
• Proficiency in payments and liquidity product knowledge.
• Previous project management experience or relevant qualifications.
• Ability to manage competing deadlines effectively in real-time.
• Excellent communication and influencing skills.

Responsibilities

• Support pre-mandate and RFI/RFP consultation for diverse clients.
• Utilise project management methodologies for managing client projects.
• Take ownership of client relationships post-sales.
• Drive continuous improvement initiatives to enhance client experience.
• Collaborate with cross-functional teams globally to optimise processes.
• Stay updated on developments in payments products and technology.
• Support strategic priorities promoting positive workplace culture.

Skills

Building effective client relationships

Stakeholder management

Communication skills

Influencing skills

Education

Project management experience or relevant qualifications

Tools

Knowledge of Payments and Liquidity

Job description

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling business to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and ambitions.

At HSBC, our GPS Client Connectivity team is dedicated to enhancing client experiences and driving growth through seamlessly onboarding our cutting‑edge Global Payments and Liquidity Solutions.

We are looking for a proactive and customer focused person to join this team in the role of Project Manager, Client Connectivity. You will be key to shaping global and local client relationships by managing multiple payments and liquidity projects to successful completion. You'll be at the forefront of onboarding clients onto HSBC’s channels and solutions, ensuring seamless transitions, driving satisfaction, and supporting excellence.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK‑based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

Your responsibilities will include (but are not limited to):

• Supporting pre‑mandate and RFI/RFP consultation and project management expertise for our diverse client base, utilising your knowledge of Payments, Liquidity, ERP, and Regulatory Solutions.
• Employing proactive project management methodologies and utilise our scalable organisation designs to manage multiple client projects effectively.
• Take ownership of client relationships post‑sales, leading client communication throughout the project lifecycle and beyond.
• Driving continuous improvement initiatives to enhance our Net Promoter Score, providing valuable feedback to improve client experience.
• Collaborating with cross‑functional teams globally, including Legal, Operations, IT, Sales, and Product, to optimise internal processes and project delivery.
• Staying updated on the latest developments in payments products and technology.
• Supporting the strategic priorities of the GPS business, promoting a positive culture by maintaining a balanced approach to work and life, even when under pressure.

You should apply if you have:

• Experience in building effective client relationships and stakeholder management
• Proficiency in payments and liquidity product knowledge
• Previous project management experience or relevant qualifications
• The ability to manage competing deadlines effectively in real‑time
• Excellent communication and influencing skills.

Even if you feel you do not meet 100% of our qualifications, we encourage you to apply, if you believe this role is right for you.

This is a hybrid role based in London; however, we will consider applications from around the UK.

Opening up a world of opportunity

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.

We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you’d like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:

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