Project Manager

Bottomline Technologies; Camden Town; Remote; GBP 50,000 - 70,000; Full time

Job summary

A technology solutions provider is seeking a Project Manager to join their Project Management Team. The role involves leading customer projects in the financial messaging product area, ensuring projects are completed on time and within budget. The ideal candidate will have 2-3+ years of project management experience and familiarity with the banking sector. Strong communication and problem-solving skills are essential, and the position offers the possibility of remote work within the UK with monthly travel to London.

Qualifications

• 2-3+ years of professional experience as a Project Manager.
• 1+ year of experience in Financial Messaging and Banking industry.
• Must be able to interact with customers at a senior level.

Responsibilities

• Lead and manage customer's projects throughout their entire life cycle.
• Create and maintain comprehensive project plans that merge customer requirements with company goals.
• Identify project risks and provide escalation and mitigation plans.

Skills

Project management methodologies and tools know-how

Strong technical background

Problem-solving

Analytical skills

Time management

Risk management

Customer interaction at a senior level

Excited about new technologies

Tools

Atlassian (JIRA and Confluence)

Salesforce

Job description

Overview

Bottomline is a global leader in business payments and cash management, with over 35 years of experience. We move more than $16 trillion in payments annually. We are looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation, we want you on our team! The role is for a Project Manager to join our Project Management/Delivery Team. This role can be Remote in the UK, with travel to our London office monthly. The Project Manager will work within a collaborative, international team with business and banking customers on our financial messaging product. The individual leads from the front and drives results from their team to delight our customers. The role involves managing customer obligations and interactions with sales, product, service delivery, revenue, and best-practice functions, and will interact with customer executives and senior operational management, as well as across Bottomline organizations including sales, product, development, SaaS operations, Information Security, customer support, legal, and FP&A. Escalations from customer projects leverage Bottomline processes with supported written and verbal communications to ensure the shortest resolution to questions or issues.

Responsibilities

• Lead and manage customers' projects throughout their entire life cycle
• Primary interaction leader for project plans, project status, escalation process, and owner/driver for communication, strategy & messaging
• Create and maintain comprehensive project plans that merge customer requirements with company goals and coordinate technical personnel during all project phases
• Oversee and take full accountability for all customer projects completed on time and within budget
• Identify project risks and provide appropriate escalation and mitigation plans
• Provide customer delight through high-quality, predictable, and valuable consulting / professional services and day-to-day interactions with the customer program and organizational leadership
• Establish, develop, and maintain deep customer contacts and working relationships with customers
• Liaise between project members, cross-functional teams, external vendors, and other stakeholders to ensure deliverables, requirements, schedules, costs, and meeting plans are communicated
• Proactive and frequent communication of progress, on all levels, internally as well as with customers

Qualifications

• 2-3+ years of professional experience as a Project Manager
• 1+ year of experience working in and understanding of the Financial Messaging and Banking industry is desired
• 2-3+ years of experience with international customer-facing interactions is preferred
• Must be able to interact with customers and partners at a senior level to drive product improvements and strengthen business relationships
• Project management methodologies and tools know-how
• Strong technical background and experience, problem-solving, and analytical skills
• Strong in time management and risk management
• Excellence in driving results in a matrix-structured organization
• Excited and eager to learn about new technologies and SaaS-based services
• PMP certification, or similar, a plus
• Prior interaction with Atlassian (JIRA and Confluence) and Salesforce as issue tracking and CRM tools a plus