Project Liaison Officer

Brackenberry; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A local authority consultancy is seeking a Project Liaison Officer in Greater London on a 3-month contract. This role involves overseeing communication processes to provide high-quality updates to residents, ensuring clarity and consistency during service disruptions. The ideal candidate will have a degree and may possess experience in a similar role. Key skills include effective time management and strong communication abilities, as you will work closely with multiple teams and residents to deliver essential information during emergencies.

Qualifications

• Degree or equivalent required.
• Experience in a similar role helpful but not essential.

Responsibilities

• Manage and improve standardised communication procedures for emergencies.
• Refine and quality-check communication templates for the out-of-hours team.
• Oversee systems for issuing updates to residents via SMS, email, and phone.
• Liaise with contractors for timely progress updates for residents.
• Work with tenancy teams to identify vulnerable residents.

Skills

Presentation Skills

Time Management

Communication skills

Conflict Management

Education

Degree or equivalent

Job description

We are working closely alongside a Local Authority in Islington to assist with the appointment of a Project Liaison Officer on a 3‑month contract likely to be extended at client discretion. Please apply with your CV for immediate consideration.

Rate of Pay : 24.62 - 32.72 per hour

Summary

The Project Liaison Officer will act as the central point of coordination overseeing communication procedures ensuring high‑quality resident updates and working across multiple teams to improve the customer experience during service disruptions.

Alongside pilot responsibilities the officer will operate as a primary interface between residents and the Council on cyclical and major works programmes managing all communications responding to enquiries and ensuring clear consistent information is provided to residents colleagues contractors senior managers and elected members.

Responsibilities

• Manage and continuously improve standardised communication procedures for emergencies such as heating failures lift breakdowns water interruptions and power outages.
• Maintain refine and quality‑check communication templates for the out‑of‑hours team ensuring consistency accuracy and clarity.
• Oversee and adapt systems for issuing updates to residents SMS email and phone ensuring that the right information reaches the right people at the right time.
• Liaise with contractors to secure timely accurate progress updates for residents.
• Work with tenancy teams to identify vulnerable residents and ensure appropriate support during incidents.

Requirements

• Degree or equivalent.
• Experience in a similar role helpful but not essential.

Notes

• You should be available to work immediately or at a short notice.
• You should have right to work in U.K.
• This role requires an Basic DBS.

Key Skills

• Presentation Skills
• Time Management
• Clinical Research
• Communication skills
• GCP
• Infusion Experience
• Managed Care
• Hospice Care
• Conflict Management
• Clinical Trials
• Research Experience
• Home Care

Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary though assignments can be and often are extended by clients on a longer term basis and can sometimes become permanent.

We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Your DBS must be either through us or be accompanied by a subscription to the DBS updating service.