Project Delivery Executive

Civica; City Of London; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading software provider in the UK seeks a Project Delivery Executive to manage election and registration projects for Local Authority clients. The ideal candidate should demonstrate strong client-facing skills, excellent communication abilities, and the capacity to manage multiple deadlines effectively. This position offers a vibrant work environment aimed at improving public services through technology.

Benefits

25 Days Annual Leave + bank holidays

Pension Contributions - 5% employer match

Private Medical Insurance

Critical Illness Cover - £25,000 lump sum

Health Cash Plan

Qualifications

• Experience in project delivery or client-facing roles preferred.
• Excellent written and verbal communication skills.
• High attention to detail with a proactive approach.

Responsibilities

• Plan, coordinate, and deliver election projects for Local Authority clients.
• Build strong relationships with clients and respond to queries professionally.
• Prepare project documentation using in-house software.

Skills

Client-facing skills

Organizational skills

Communication skills

Time management

Job description

Overview

We\'re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we\'re at a pivotal point on our journey to realise that aspiration.

Why you will love this opportunity as Project Delivery Executive (Local Authority Team) in Election Services at Civica

At Civica Election Services, we make democracy happen. Our team delivers over 4,000 election projects every year, helping citizens and organisations across the UK to engage, register, vote, and govern democratically. As a Project Manager, you\'ll play a central role in ensuring election and registration projects are run smoothly and to the highest standard. This is an exciting opportunity to grow your career in client-focused delivery within a passionate and supportive team and a unique industry.

What matters most is your curiosity, professionalism, an interest in politics or elections and a motivation to support clients and colleagues in delivering high-quality election-related services. We are looking for someone who will demonstrate ownership, attentiveness and proactivity in their work and client interactions.

Responsibilities

• Plan, coordinate, and deliver election and registration projects for Local Authority clients
• Act as the dedicated implementation point of contact for a group of clients
• Build strong, trusted client relationships, responding to client queries promptly, professionally, and following through all queries and issues until fully resolved
• Prepare project documentation, timelines, and outputs using Civica\'s bespoke in-house software
• Develop a solid knowledge of the UK election and registration landscape and with the CES\' services, building the foundation needed to speak with clients confidently about potential solutions using an array of CES offerings they might not already use
• Liaise with clients and internal teams to ensure milestones are met and outputs are accurate
• Act as the owner of one of the Local Authority Team\'s internal tools or processes, pushing for continuous improvement of the team\'s delivery in that area
• May occasionally take on a special project outside of the Local Authority Team\'s standard offering
• Occasionally leading on other non-project specific tasks relating to the smooth running of the Local Authority Team
• Being available for in-office tasks as required
• Balance competing deadlines by managing several tasks and priorities in parallel
• Attend client meetings, both in person and virtually, and represent Civica confidently

Requirements

• Although you don\'t need to be a seasoned project manager, experience in project delivery or client-facing background is preferred
• Excellent written and verbal communication skills, with confidence in client-facing interactions
• Strong organisational and time management skills to manage multiple deadlines
• High attention to detail, with a proactive and methodical approach to work
• Flexibility to work at least 2 days per week in our London office, with increased in-office time at peak points in the election calendar. Occasional client travel also required

We Want You to Bring Your Whole Self to Work

There is no such thing as the perfect candidate, so if you think you have what it takes but don\'t necessarily meet every single point on the list above, please still get in touch. We\'d love to have a chat and see if you could be a great fit.

Why You\'ll Love Working with Us

As a company, we\'re passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.

We know that when our people are happy, they work better and have greater job satisfaction. Here\'s what you can expect:

Benefits

Time Off & Work-Life Balance 25 Days Annual Leave + bank holidays - plus the option to buy up to 10 extra days!

Days of Difference - Up to 3 extra days off for volunteering.

Financial Well-being & Security Pension Contributions - 5% employer match to support your future.

Income Protection - Up to 75% salary cover for long-term illness.

Life Assurance - 4x salary tax-free lump sum.

Critical Illness Cover - £25,000 lump sum (extendable to dependents).

Health & Perks Private Medical Insurance - Fast access to private healthcare.

Health Cash Plan - Claim back physio, therapies & more.

Dental Insurance - Cover for routine & emergency care.

Affinity Groups - Join employee-led communities.

Bounty Bonus - Refer a friend & get rewarded.

We are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences.

We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission.

If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.