Programme Manager Improvement manager ref 000A 939F / 1

Essential Employment; City Of London; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading employment agency in London seeks a Programme Manager to enhance customer experience. The role includes journey mapping, supporting the Director with reports, and producing customer newsletters. The ideal candidate will have expertise in business improvement within the private sector and be proficient in Excel and PowerPoint. This is a temporary position based 3 days a week in Camden. Interested candidates should apply online or email their CV, quoting the reference number.

Qualifications

• Strong attention to detail and customer-focused approach.
• Experience in the private sector improving customer experience.

Responsibilities

• Complete journey mapping and business improvement plans.
• Support the Director with board reports and customer newsletters.
• Improve customer experience for a strong brand.

Skills

Journey mapping

Business improvement plans

Excel

Powerpoint presentations

Brand awareness

Job description

Programme manager required within a customer experience team.

This is a Programme Manager role, who can complete journey mapping, business improvement plans; someone who is very detailed orientated. They will need to support the Director with board reports and customer newsletters. Someone who is strong with Excel and Powerpoint presentations. Someone who understands brand awareness, has possibly been a Business Analyst (not IT kind) in a customer focussed setting.

The ideal candidate will have worked in the private sector improving the customer experience for a strong brand (not marketing).

3 days a week in the Camden office.

This is a temporary role.

The reference number is: 527000A 939F / 1

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to [e-mail] quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

You can also follow us at Twitter/Facebook/LinkedIn or via our website