Programme Delivery Support Officer

Mary's Meals; United Kingdom; Hybrid; GBP 31,000; Full time

Job summary

A global non-profit organization is seeking a Programme Operations Support member to foster relationships and enhance digital tools within their programmes. This role involves overseeing the implementation of operational strategies and provides considerable opportunities for personal development in a flexible working environment.

Benefits

34 days annual leave

Flexible working

Employee Assistance Programme

Life assurance

Medical insurance for specific regions

Pension contributions

Qualifications

• Experience in supporting change management, preferably with digital systems.
• Motivation for working in the non-profit sector.
• Considerate of cultural differences.

Responsibilities

• Support the roll-out of digital tools for Programme affiliates.
• Provide ongoing support to programme countries.
• Monitor and review operational data for compliance.

Skills

Change management

Advanced Microsoft Excel

Organisational skills

Communication skills

Critical thinking

Job description

Salary: (UK): £ 30,170 plus benefits. The starting salary for this opportunity plus benefits depends on location of the candidate.

You role

As part of the Programme Operations team, you will build highly effective relationships across our programmes to support the roll-out, enhancements and ongoing usage of our digital data collection tools. This role is well suited to someone who can find solutions to operational problems and create procedures to support this. Supporting quality, stewardship and simplicity across our programmes is central to this role. Mary\'s Meals offers the opportunity to support our movement in a dynamic, inclusive, values driven environment with a real focus on personal development and flexible working.

You will

• Support the roll-out of digital tools ensuring that both our Programme affiliates and partners are ready for the change
• Provide ongoing support to our programme countries with our existing programme delivery policies, procedures and tools
• Support the project management of operational change projects
• Monitor and review operational data to identify findings to improve reporting compliance and implement process improvement
• Review data to ensure that our programme countries are effectively managing stock and the school storerooms
• Support the collection, validation, and analysis of monitoring and performance data
• Support the development and implementation of the Programme Operations strategy that aligns with the organisation\'s strategy and objectives
• Administer requests for Programme Operations support
• Proactively contribute to programmatic planning, risk management and reporting

You will bring

• Experience of supporting change management, preferably in embedding new digital systems, along with advanced knowledge of Microsoft Excel
• The ability to demonstrate your motivation for working in the non-profit sector
• Excellent organisational and communication skills, including the ability to show consideration for cultural differences
• Critical thinking skills in order to analyse complex information and provide practical and effective solutions

About us

We are happy for you to work remotely and flexibly, in a way that best supports your work life balance. We also have an office near Glasgow city centre for those who live nearby and would like to work from here occasionally or on a regular basis.

Mary\'s Meals is a global movement supported by people from all walks of life and we are focused on one goal - that every child receives a nutritious daily meal in a place of education. We continue to change the lives of over 2.6 million children who today will receive Mary\'s Meals.

We believe in the innate goodness of people, respect the dignity of every human being and family life and believe in good stewardship of the resources entrusted to us. In line with our values, Mary\'s Meals is fully committed to a culture of safeguarding. We are committed to preventing any type of unwanted behaviour at work and we expect all the Mary\'s Meals family to share this commitment and work in the best interest of the communities we serve. Our safe recruitment practices ensure that only those that are committed to our high standards join our movement.

Our Benefits

• 34 days annual leave (pro-rated for part time) including bank holidays, increasing by 1 day each completed calendar year, to a maximum of 39 days (+ option to buy another week)
• Flexible working
• Employee Assistance Programme
• Life assurance
• Medical insurance for candidates located in Kenya, Liberia, Malawi and Zambia
• Pension - depending on the location of the candidate. For international candidates - any pension contribution paid as part of salary will be subject to normal statutory deductions/ taxation

Additional Information

As part of your role, you may be required to travel to countries where Mary\'s Meals operates.

Salary advertised is for UK based candidates; our salary philosophy ensures consistency across locations where Mary\'s Meals operates (UK, Malawi, Zambia, Liberia, Kenya, Spain, Italy, Canada and Ireland). Please reach out to [e-mail] for more information about salaries in other locations.

This is a fantastic role where your daily work has real impact. Please click Apply to send your CV and a short covering note, highlighting your suitability and motivations in considering this role.

Closing date for applications is Wednesday 8th October 2025.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible