Programmatic Solutions Consultant - Tech, Programmatic Solutions Consultants

Amazon Jobs; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading global technology company in Greater London is looking for a Programmatic Solutions Consultant – Technical to enhance customer satisfaction by resolving complex advertising issues. Candidates should have at least 3 years of experience in technical support, cloud computing, and database management. The role involves collaborating with internal teams to ensure continuous service improvement and mentoring peers. This position offers an opportunity to be part of an innovative team that prioritizes customer experience while working with advanced programmatic solutions.

Qualifications

• At least 3 years of experience in network and operating system support.
• Proficiency in virtualization technologies like VMware or Xen required.
• Strong background in database administration and technical support needed.

Responsibilities

• Resolve complex customer issues using root cause analysis.
• Provide advanced support across Amazon's advertising tech suite.
• Communicate directly with internal teams for issue resolution.

Skills

Network and operating system support

Virtualization and orchestration

Database administration

Software development with object-oriented languages

Continuous integration and delivery (CI/CD)

Information security and compliance

Technical support

Education

Bachelor's degree in computer science or equivalent

Job description

Amazon Advertising is dedicated to driving measurable outcomes for brand advertisers, agencies, authors, and entrepreneurs. Our ad solutions - including sponsored, display, video, and custom ads - leverage Amazon’s innovations and insights to find, attract, and engage intended audiences throughout their daily journeys. With a range of flexible pricing and buying models, including self-service, managed service, and programmatic ad buying, these solutions help businesses build brand awareness, increase product sales, and more. Within Amazon Advertising, the Advertising Creative, Trust & Support team is focused on developing strategic partnerships across advertising agencies and direct clients. At the center of our partnerships with customers are meaningful and scalable technology partnerships, of which services are a core constituent.

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Our Amazon DSP team is looking for a Programmatic Solutions Consultant – Technical to join Amazon Advertising's growing team based in New York.

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In this role, you will independently resolve customer campaign execution issues and blockers by providing knowledgeable and responsive technical support to our enterprise customers: programmatic trading desks. You will have ownership for issue investigation: identifying campaign configuration and software defects, reproducing in-depth and complex cases across our DSP product and processes, and researching solutions to unblock customers. This is a complex environment, as you will own the most critical part of the customer experience and deliver on our customers’ most basic need. While we obsess over incident response, in this role you will also develop tools to scale our service quality, and provide critical input for product prioritization to address root causes of why the customer experienced an incident in the first place. Our advertising customers are likely Amazon customers, and we take seriously maintaining the high customer service bar set by Amazon.

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Key job responsibilities

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• Independently handle complex customer issues by reproducing cases, root cause analysis, and providing prioritization input
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• Demonstrate deep technical expertise and advanced problem-solving for critical programmatic advertising issues
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• Serve as an escalation point, owning resolution of the most complex, cross-organizational issues
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• Communicate directly with internal teams to investigate, define workarounds, and resolve defects
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• Provide advanced, proactive support across Amazon's advertising tech suite, including AAT, CAPI, ADM, and AMC-AWS Clean Rooms
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• Prioritize issues using case management tools based on customer impact
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• Contribute to training and documentation for internal and external users
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• Automate standard procedures through scripting and data APIs to analyze high-volume transaction data
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• Proactively identify solutions, communicating trends, and suggesting customer experience improvements
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• Develop and mentor peers to enhance technical skills in programmatic advertising and troubleshooting
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• Drive continuous improvement and shape support strategy and technology approach
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• Identify emerging issues and influence product prioritization through technical investigation
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Qualifications

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• 3+ years of network and operating system support experience
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• 3+ years of virtualization, orchestration and cloud computing (eg. Hypervisors, VMware, Xen) experience
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• 3+ years of database administration experience
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• 3+ years of software development with object oriented language experience
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• 3+ years of continuous integration and continuous delivery (CI/CD) experience
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• 3+ years of information security and compliance experience
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• Bachelor's degree in computer science or equivalent, or 3+ years of technical support experience
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• 3+ years of technical support experience
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Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.