Program Manager Demand Management

Wise; Greater London; On-site; GBP 70,000 - 100,000; Full time

Job summary

A leading financial services company in Greater London is looking for a Global Lead Demand Manager to oversee Demand Management in FinCrime PayOps KYC and Customer Service. This full-time role involves leading a team, developing demand strategies, and ensuring communication across functions. Candidates should possess strong management and project management skills. This position requires in-person attendance as remote work is not available.

Qualifications

• Experience in program and project management.
• Strong leadership and team development skills.
• Ability to analyze data and present insights effectively.

Responsibilities

• Oversee development of prioritization framework for demand drivers.
• Provide strategic direction to Demand Managers.
• Lead and mentor a high-performing team.
• Analyze demand capacity needs and present to executives.
• Identify and address potential demand-supply imbalances.

Skills

Project Management Methodology

Project / Program Management

Program Management

Management Experience

Microsoft Powerpoint

Project Management

Microsoft Project

Budgeting

DoD Experience

Leadership Experience

Supervising Experience

Contracts

Job description

We are seeking a highly strategic and experienced Global Lead Demand Manager to head up our Demand Management function across FinCrime PayOps KYC and Customer Service (CS). In this pivotal role you will be responsible for overseeing a team of Demand Managers developing and executing a cohesive demand strategy and ensuring our operations are well‑equipped to handle business needs. You will be the central point of contact between our product compliance and operational organizations driving prioritization communication and process improvements at a senior level.

Key Responsibilities

Program Leadership & Strategy

• Prioritization Framework : Oversee the development and maintenance of a comprehensive prioritization framework for all demand drivers and capacity needs.
• Demand Management Oversight : Provide strategic direction and guidance to Demand Managers focused on FinCrime PayOps KYC and CS.
• Process Improvement : Define and implement robust processes for pre‑rollout analysis demand attribution and monthly reporting.
• Team Development : Lead mentor and build a high‑performing team of Demand Managers and Specialists ensuring they have the tools and training to excel.

Stakeholder Engagement & Communication

• Executive Reporting : Analyze and present monthly insights on demand capacity needs and costs to executive leadership.
• Cross‑Functional Communication : Ensure a seamless flow of communication and coordination between product compliance and operations leadership.
• Strategic Partnerships : Actively build awareness of the demand management program and its value proposition with key stakeholders across product and compliance teams by positioning demand management as an approval point for any new product country control release / remediation.
• Documentation & Clarity : Ensure the team maintains thorough documentation and updates the Standard Operating Procedure (SOP) to provide clarity for all stakeholders.

Operational Excellence

• Pre‑Rollout Analysis : Guide the team in collaborating with product and compliance to validate demand estimates for new initiatives.
• Demand Attribution : Lead the effort to establish mechanisms for monitoring the workload of existing and new demand drivers against expected demand.
• Risk Management : Proactively identify and address potential demand‑supply imbalances working closely with capacity planning teams to investigate root causes.
• SOP Buildout : Oversee the creation and maintenance of the SOP detailing the demand management process and timelines to be followed by all stakeholders.

Additional Information

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Remote Work

Remote Work : No

Employment Type

Employment Type : Full-time

Key Skills

Project Management Methodology, Project / Program Management, Program Management, Management Experience, Microsoft Powerpoint, Project Management, Microsoft Project, Budgeting, DoD Experience, Leadership Experience, Supervising Experience, Contracts

Experience

Experience : years

Vacancy

Vacancy : 1