Professional Services Engineer - Contact Centres

Dupen Ltd (Dupen Recruitment); Remote; GBP 50,000 - 70,000; Full time

Job summary

A leading technology client in the United Kingdom is seeking a Professional Services Engineer to work from home on a permanent basis. The successful candidate will lead the deployment of innovative contact center solutions powered by AI, collaborating with clients to tailor solutions that enhance their operations. Responsibilities include configuring applications, running workshops, and maintaining high customer service standards throughout the project lifecycle. Knowledge in Natural Language Processing and cloud platforms like AWS is essential.

Qualifications

• Experience in deploying AI-driven solutions, particularly in contact center environments.
• Proficient in Natural Language Processing and Large Language Models.
• Strong communication skills for client-facing interactions.

Responsibilities

• Configure, deploy, and commission applications with a focus on AI solutions.
• Lead workshops to understand client requirements for tailored solutions.
• Collaborate with various teams to deliver scalable projects.

Job description

Home-based – Permanent - Professional Services Engineer / Consultant – (Contact Centre Focus, AI solutions). I’m recruiting on behalf of a leading technology client for a Professional Services Engineer who will play a key role in deploying contact centre solutions with a strong focus on AI driven solutions deployment.

This is an exciting opportunity for someone who enjoys working closely with clients, running workshops, and delivering innovative projects that leverage Natural Language Processing (NLP), Large Language Models (LLMs), and Generative AI.

Professional Services Engineer – The role:

You’ll be responsible for configuring, deploying, and commissioning advanced applications, ensuring projects are delivered on time, within budget, and to the highest standard.

• Lead client workshops to understand requirements and design tailored solutions.
• Deploy AI and LLM applications to cloud platforms such as AWS.
• Collaborate with developers, engineers, and project managers to deliver scalable solutions.
• Provide technical support during implementation and maintain exceptional customer service throughout the delivery cycle.
• Stay ahead of emerging AI technologies and best practices.
• Document solutions and cont...