Professional Services Engineer

Elevate Technology Group Ltd; North East; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading Managed Service Provider is looking for a Professional Services Engineer in Cramlington, Northumberland. This role involves delivering IT infrastructure and cloud projects, supporting migrations for clients across the UK. Ideal for someone with experience in IT Support or Systems Engineering wishing to progress to project delivery. Candidates will gain hands-on experience with various cloud, security, and infrastructure technologies while receiving support for industry certifications such as Microsoft and VMware. Competitive salary with excellent perks offered.

Benefits

Vendor Certifications

Private Pension

BUPA Healthcare

Free Gym Membership

Social Events

Pool Cars/Vans

Qualifications

• Knowledge of IT infrastructure and cloud services.
• Experience in supporting Windows Server and Active Directory.
• Familiarity with VMware and disaster recovery solutions.

Responsibilities

• Assist in the delivery of IT infrastructure and cloud projects.
• Support Windows Server and Microsoft 365 migrations.
• Gain experience with VMware and networking solutions.
• Produce technical and project documentation.
• Troubleshoot complex issues.
• Work with Technical Consultants.

Skills

Windows Server & Active Directory

Microsoft 365 / Exchange Online

Networking (switches, firewalls, routers)

Backups & Disaster Recovery

VMware vSphere / Virtualisation

Strong troubleshooting

Documentation skills

Customer communication skills

Job description

Job Title: Professional Services Engineer
Location: Cramlington, Northumberland
Salary: £30,000 - £35,000 + Vendor Certifications/Qualifications, Private Pension, BUPA Healthcare, Free Gym Membership, Social Events, Pool Cars/Vans.

We are partnered with a growing, security-led Managed Service Provider (MSP) at the forefront of IT services, cloud solutions, and infrastructure projects across the UK.

They are seeking a Professional Services Engineer / Junior Project Engineer to join their expanding Professional Services team. This is the ideal opportunity for someone currently working in IT Support, Infrastructure Support, or Systems Engineering who is looking to step into project delivery, with a clear pathway into Technical Consultancy and Pre-Sales Engineering.

In this role, you will support senior consultants on a wide range of IT infrastructure, cloud, security, and networking projects. You ll be involved in server and storage deployments, Microsoft 365 migrations, VMware implementations, backup and disaster recovery solutions, whilst gaining hands-on project experience, learning from experienced consultants.

Key Responsibilities

• Assist in the delivery of IT infrastructure and cloud projects for clients across the UK.
• Support with Windows Server, Active Directory, Microsoft 365, and Exchange migrations.
• Gain hands‑on experience with VMware, Veeam, networking, and disaster recovery solutions.
• Produce accurate technical and project documentation.
• Act as a point of escalation for troubleshooting complex issues.
• Work closely with Technical Consultants and Pre‑Sales Engineers to validate solutions.
• Develop strong customer‑facing and consultancy skills.
• Continue building your expertise through training, certifications, and mentoring.

Skills & Experience

• Windows Server & Active Directory
• Microsoft 365 / Exchange Online (installation, migrations, administration)
• Networking (switches, firewalls, routers)
• Backups & Disaster Recovery ideally Veeam
• VMware vSphere / Virtualisation (desirable)
• Strong troubleshooting, documentation, and customer communication skills

This role is suited to someone with solid IT infrastructure knowledge who is eager to move into projects and consultancy. You may currently be a 2nd Line Engineer, 3rd Line Engineer, Systems Engineer, or Infrastructure Support Analyst and want to progress into a Professional Services / Project Engineer role.

You will gain hands‑on exposure to cloud, infrastructure, and security projects, clear progression into Technical Consultancy and Pre‑Sales roles and full training/support to achieve industry certifications (Microsoft, VMware, Veeam)

Apply now to join a leading security‑led MSP and take the next step towards a career in IT consultancy.

Key Words

Professional Services Engineer, IT Project Engineer, Junior Project Engineer, Implementation Engineer, IT Infrastructure Engineer, Systems Engineer, Infrastructure Support Engineer, IT Support Engineer, 2nd Line Engineer, 3rd Line Engineer, IT Consultant, Junior Technical Consultant, MSP Engineer, Managed Service Provider