Productivity Engineer for Microsoft 365 & IT Services

King's Service Centre; Quintrell Downs; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A higher education institution is seeking a Productivity Engineer to ensure the delivery of high-quality Productivity services. The role includes incident management within Microsoft 365, driving service improvements, and collaborating with IT teams. Candidates should possess experience with Microsoft Office 365 components and well-developed technical skills. Benefits include hybrid working, performance bonuses, and generous holiday allowances, contributing to a dynamic work environment.

Benefits

10% Performance related bonus

30 Days holiday

Sick pay

Contributory pension scheme

Free onsite parking

Opportunities for training and certification

Qualifications

• 1 year of experience administering a Microsoft 365 tenancy.
• Good knowledge of industry technical standards.
• Understanding of IT Security protocols.

Responsibilities

• Manage resolution of incidents in the Productivity space.
• Support delivery of technological change across Microsoft 365.
• Drive operational excellence across Productivity Services.

Skills

Experience of supporting Microsoft Office 365 components

Advanced troubleshooting skills

Technical documentation writing

Excellent written and oral communication

Ability to articulate ideas to technical and non-technical audiences

Education

Education to degree standard or equivalent

Tools

Microsoft 365

Power Platform (Power Apps, Power BI, Power Automate)

Job description

A higher education institution is seeking a Productivity Engineer to ensure the delivery of high-quality Productivity services. The role includes incident management within Microsoft 365, driving service improvements, and collaborating with IT teams. Candidates should possess experience with Microsoft Office 365 components and well-developed technical skills. Benefits include hybrid working, performance bonuses, and generous holiday allowances, contributing to a dynamic work environment.