Production Technician

Trek; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading bicycle company in Greater London is looking for a Production Technician. In this role, you will lead repairs and build relationships with customers, ensuring their bikes are well-maintained. The ideal candidate should have experience in a bicycle service environment, strong communication skills, and a passion for customer service. Benefits include annual leave, discounted purchases, and assistance programs.

Benefits

25 days annual leave

Employee purchase scheme

Gym membership discounts

Qualifications

• 3 years of bicycle Service Centre experience.
• Self-motivation and a positive team-focused mentality.
• Fantastic hospitality and great listening skills.

Responsibilities

• Lead Technician in the shop completing over 50% of total repairs.
• Focus on repairing and building bikes quickly and accurately.
• Establish trust with customers regarding their gear.

Skills

Forklift

Basic Math

Mechanical Knowledge

Assembly Experience

Troubleshooting

Job description

A bit about us

Trek is an awesome place to work with amazing benefits for all employees. We build only products we love, provide incredible hospitality for our customers and change the world by getting more people on bikes. When you’re on our team you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best and we will give it back. Sounds good. Join us!

Position

Production Technician

Location

Battersea

Job Type

Full Time

What you’ll do

As a Trek Production Technician no one day is the same as the last. This job is all about caring for bikes so their owners love riding them. You’ll also be the first to have your hands‑on brand‑new models before they hit the sales floor. Most importantly, you’ll build relationships with people who trust you to keep their gear running flawlessly. You will be the Lead Technician in the shop and will complete more than 50% of the total repairs for the team. This role focuses on repairing and building bikes quickly and consistently while keeping accuracy and quality a top priority. The team and our customers will trust you with the most complex repairs. This role requires elevated skills in communication, leadership and problem‑solving.

What you’ll bring to the team

• 3 years of bicycle Service Centre experience
• Self‑motivation, a positive team‑focused mentality and willingness to pitch in on any task
• Fantastic hospitality, a warm, approachable manner, great listening skills and a drive to help in any way you can, even on the toughest, busiest days
• Top‑notch communication skills
• Impressive attention to detail and a love for tinkering until you figure it out
• Eagerness to learn the ins and outs of servicing bicycles
• A desire to continually learn proper service methods and new technologies

Benefits

• 25 days annual leave per year plus bank holidays
• Discounted employee purchase scheme on bikes, parts and accessories
• 24/7 employee assistance program
• 24/7 virtual GP services and counselling services
• Gym membership discounts and discounts on other health and wellbeing brands
• Retail discount platform on high street and online brands including Asos, Argos, Sainsbury, M&S, John Lewis, Ikea, Tui, Easy Jet and many more
• Annual paid time off for charity work
• Death in service benefit

Key Skills

• Forklift
• Basic Math
• Packaging
• Mechanical Knowledge
• Assembly Experience
• Restoration
• Sensors
• Food Processing
• Precision Measuring Instruments
• Programmable Logic Controllers
• Manufacturing
• Troubleshooting

Employment details

• Employment Type: Full-Time
• Experience: years
• Vacancy: 1