Production Support Administrator Apprentice

Pentaxia; East Midlands; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading advanced composite manufacturer is seeking an Administrative Support role to bolster its production team. This position involves providing crucial administrative functions, answering calls, and maintaining production data. The ideal candidate will have GCSE-level qualifications in Maths and English, alongside strong communication, organization, and problem-solving skills. Working hours total 37 per week, with a vibrant work culture and a range of employee benefits including holiday and pension plans.

Benefits

On-site free parking

Access to Bike to Work Scheme

Health Cash Plan

Financial, Health & Wellness Programmes

Auto enrolment in Company Pension Scheme

25 days holiday plus bank holidays

Referral programme

Qualifications

• Essential: GCSE or equivalent Maths & English (Grade C/4 or above).
• Strong written and verbal communication skills.
• Good interpersonal skills for team collaboration.

Responsibilities

• Provide administrative support to the production team.
• Answer reception phones and direct calls.
• Input sales orders and maintain production paperwork.
• Support contract review processes and maintain records.

Skills

Written communication

Verbal communication

Interpersonal communication

Organization

Teamwork

Reliability

Problem-solving skills

Education

GCSE or equivalent Maths & English (Grade C/4 or above)

Job description

Join Pentaxia - A Leading Advanced Composite Manufacturer

Pentaxia, a family-owned business founded in 2008, is on an exciting growth journey to become the UK's top provider of advanced composite solutions. We specialise in carbon fibre tooling and components, serving diverse industries such as aerospace, defence, automotive, motorsport, and space.

What We Offer

• Comprehensive turnkey build-to-print services, including tooling design, 5-axis CNC machining, composite mould making, component production, painting, and lacquering.
• Collaboration with renowned blue-chip companies worldwide.
• A commitment to building long-term, trusting relationships with our clients, backed by our reputation for on-time, high-quality manufacturing.

Our Vision

To be the preferred composite partner for the world's leading engineering organisations.

Why Pentaxia

• Continuous investment in R&D, people, and facilities to drive innovation and growth.
• A spacious 70,000 sqft facility on a seven-acre site, with room for expansion.
• A culture of excellence: "Be the best you can today, be better tomorrow."

Join us and be part of a dynamic team at the forefront of UK manufacturing.

What you will be doing

You will be busy providing administrative support to our production team, you will be expected to support a number of teams/departments within the company.

Key Responsibilities

• The role involves demonstrating strong communication skills (both written and verbal) and adopting a proactive approach to developing skills. You are also expected to show initiative, managing priorities and own time, problem-solving skills, decision-making and the potential for people management responsibilities through mentoring or coaching others.
• Answering reception phones and directing calls accordingly. Taking phone messages/voicemails and passing them on to the relevant staff member/s if they’re unavailable.
• Ensuring that customers are sent and receive order acknowledgements, and deal with any queries arising from them
• Supporting with Inputting of sales orders and production associated paperwork with relation to incoming customer orders.
• Support the contract review process
• Supporting with ensuring that all records are kept up to date on the MRP system
• Supporting with maintaining sales/production data to ensure that planning software is up to date and current
• Ensuring that on completion of order, all the required documentation is filed to ensure that they are identified, protected and easily retrievable
• Liaison with customers and suppliers where required
• Printing and preparing of route cards and check sheets ready for manufacture
• Updating BOM’s to quoted hours
• Circulating and updating various reports to team members
• Allocation of material
• To support the Planning function
• Set up & processing of Contract Reviews in line with internal procedure
• Monitoring production/engineering Key Performance Indicators (KPIs)
• Ensure that all work, tasks, procedures and documentation meet the requirements of Pentaxia Quality Management System (QMS)
• Support the Engineering function with administrative duties when required.
• Full compliance with all QA, E,H&S policies, procedures and processes.
• Ensure that the function operates in accordance with any health and safety, Quality and environmental policies and procedures and ensures the safety and well-being of both staff, visitors, and any external contractors.
• Other duties as directed.

What we are looking for

• GCSE or equivalent Maths & English (Grade Grade C/4 or above) is essential
• Written and verbal communication
• Interpersonal communication
• Organisation
• Teamwork
• Reliability
• Administration
• Problem-solving skills

Your working hours

37 hours per week

Monday – Thursday 7.30am – 4pm

Friday 7.30am – 12.30pm

Variations to these hours and overtime may be asked of you dependent on business needs.

Package

• On-site free parking
• Large & clean refurbished facilities
• Access to Bike to Work Scheme, Health Cash Plan, Financial, Health & Wellness Programmes
• Discount Schemes for 1000’s of high street, cinemas, instant discounts
• Auto enrolment from day 1 into Company Pension Scheme
• Early Friday finish
• 25 days holiday per year plus statutory bank holidays
• Referral programme
• Working with passionate, friendly, and fun people!

If you are applying for this role and have had someone from Pentaxia refer you for the vacancy, please state the employees name on your application form.

IMPORTANT NOTICE TO RECRUITMENT AGENCIES

Any unsolicited CV’s will be sent at the recruitment agency’s own risk and will be interpreted as ‘gifts’ and we have no liability to you for any fee or otherwise. We reserve the right to engage with candidates directly having not, in any way, entered into your terms and conditions for this vacancy. By submitting an unsolicited CV to us, or to any member of our staff, you accept these terms as the default position. If we require your assistance with any vacancy we will contact you.