Product Support Engineer EMEA

Adecco; Sunderland; On-site; GBP 43,000 - 45,000; Full time

Job summary

A leading recruitment agency is seeking a Product Support Engineer in Sunderland. This role involves providing technical support, resolving customer issues, and conducting training sessions for distributors. The ideal candidate should have an engineering-related qualification and strong communication skills, with the flexibility to travel across Europe. Attractive salary and a vibrant work environment are offered.

Benefits

Competitive salary

Impactful advisory role

Vibrant work environment

Qualifications

• Strong communication skills.
• Flexibility to travel across Europe and other continents with approximately 7 trips per year.
• Experience with electrical and mechanical machines.

Responsibilities

• Provide exceptional technical and customer support post-delivery.
• Resolve customer-reported issues promptly and effectively.
• Conduct on-site support and training sessions for distributors.

Skills

Strong communication skills

Customer-focused approach

Problem resolution

Education

Engineering-related qualification or equivalent practical experience

Job description

Join Our Team as a Product Support Engineer!

Are you passionate about engineering and customer support? We are looking for a dedicated Product Support Engineer to join our dynamic team in Sunderland. If you have a knack for problem resolution and a strong customer care focus, we want to hear from you!

What You'll Do

• Provide exceptional technical and customer support post-delivery.
• Resolve customer-reported issues promptly and effectively.
• Serve as the direct interface for customers, maintaining professionalism and high support standards.
• Conduct on-site support and training sessions for distributors and key customers.
• Build and nurture lasting relationships through proactive customer visits.
• Collaborate with the Sales Team to enhance customer satisfaction and explore spare parts opportunities.

What We're Looking For

• Engineering-related qualification or equivalent practical experience.
• Strong communication skills.
• Flexibility to travel across Europe and other continents, with a approximately of 7 trips per year (up to one week oer trip)
• Experience with electrical and mechanical machines and a customer-focused approach.

What We Offer

• Competitive salary ranging from 43,500 to 45,000 annually.
• The chance to make a real impact in an advisory role.
• A vibrant work environment where you can develop your skills and grow your career.

If you are ready to embark on an exciting journey with us, apply today! Your expertise and enthusiasm can help us deliver top-notch support and innovation to our valued customers across EMEA.

Let's make a difference together!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.