Product Support Engineer

Michael Page (UK); Otley; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A well-established global leader in the manufacturing industry is seeking a Product Support Engineer in Otley. This role involves providing technical support to customers, troubleshooting product challenges, and collaborating with sales teams while ensuring high-quality customer service. The candidate should possess at least 2 years of relevant experience, strong problem-solving skills, and a technical background in electrical products. The company offers a hybrid working model along with various benefits, including a personal development fund, private healthcare access, and annual leave.

Benefits

Personal Development fund

Hybrid working model

Access to private healthcare

Cycle-to-work scheme

Charity days

Bonus

25 days annual leave

Qualifications

• Minimum of 2 years experience in a product support role.
• Proficient technical knowledge or tech savvy with an interest in new technology.
• Experience within Engineering or technical motor products highly advantageous.

Responsibilities

• Provide technical support to customers via phone & Email.
• Assist with troubleshooting product-related challenges.
• Collaborate with internal teams to resolve complex technical queries.

Skills

Problem solving

Technical knowledge

Multitasking

Job description

• Fantastic Benefits package
• Friendly team

About Our Client

Our client is a well-established Global Leader within the Manufacturing industry. They are known for their innovative approach to customer service and their commitment to providing high-quality products and solutions.

Job Description

• Provide technical support to customers via phone & Email, ensuring timely and effective resolution of issues.
• Assist with troubleshooting product-related challenges and recommend appropriate solutions.
• Collaborate with internal teams to escalate and resolve complex technical queries.
• Maintain accurate records of customer interactions and technical issues.
• Support the Regional Sales team with technical information for their customers
• Stay updated on product developments and industry trends to offer informed support.
• Contribute to improving customer service processes and technical documentation.

The Successful Applicant

A successful Product Support Engineer should have:

• Minimum of 2 years experience in a product support role.
• Proficient technical knowledge or tech savvy with an interest in new technology
• Strong problem solving skills with the ability to diagnose, troubleshoot and identify solutions to resolve issues.
• Ability to multitask.
• Experience within Engineering or technical motor products highly advantageous.

What's on Offer

• Personal Development fund
• Hybrid working model offering flexibility and work-life balance.
• Access to private healthcare and Medicash benefits.
• Cycle-to-work scheme
• Charity days
• Bonus
• 25 days annual leave

Please note that this isn't an IT role and requires experience with Technical electrical products.