Product Support - Applications

F. Hoffmann-La Roche Gruppe; London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading global diagnostics company is looking for a Product Support – Application Specialist to join their team in the Central East region of the UK. This position involves providing support for diagnostic systems, training, and troubleshooting. Ideal candidates are biomedical scientists or application support specialists from the medical diagnostics field, with a strong focus on customer service and technical expertise. The role is field-based and requires travel primarily within the UK.

Qualifications

• Strong understanding of medical diagnostics and lab practices.
• Proven experience in troubleshooting pathology lab systems.
• UK driving license and passport essential.

Responsibilities

• Provide implementation and installation support for Roche systems.
• Train laboratory scientists on equipment usage.
• Troubleshoot and offer reactive technical support.

Skills

Industry Knowledge

Technical Expertise

Resilience and Agility

Customer-Focused

Excellent Communication Skills

Job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Product Support – Application Specialist (Central East UK)

Ideal Location: Grantham, Lincoln, or Boston

Join a team where your work truly matters

Are you ready to take on an exciting challenge in a pivotal support role within a dynamic team of Applications, Information Solutions, and Engineering Specialists? At Roche Diagnostics, we believe in empowering individuals to make a real difference through their expertise and dedication.

In this role, you will work with world-class diagnostic systems, primarily focusing oncobas chemistry and immunoassay analysers, as well as pre- & post-analytical solutions. With additional training, you\'ll expand your expertise to Molecular and Tissue Diagnostics solutions. Working closely with customers and internal teams, you’ll help ensure laboratories deliver high-quality, dependable results.

The Opportunity

We are looking for a Product Support - Application Specialist to join our solution-focused team, serving high-profile customer accounts in the Central East region of the UK. This field-based role is perfect for someone eager to play a key part in providing proactive and reactive support for our customers through implementation, technical expertise, and system optimisation.

What does the role involve?

• Implementation and Installation Support.
• Laboratory Scientist Training on Roche systems.
• Troubleshooting and Reactive Support for technical issues.
• System Optimisation through workflow design and consultation.
• Product Maintenance, Software Modifications, and Analytical Reviews.
• Collaborative Support during tender responses, product demos, and consultations with third-party companies.

• Location: Ideally based in the Grantham, Lincoln, or Boston area, or willing to relocate.

Travel: Mainly support laboratories within the region, however, expected to travel across mainland UK if required.

Who You Are

This is a superb opportunity for a biomedical scientist, application support specialist, or someone with experience in the medical diagnostics industry to make a meaningful impact in a growing and innovative field.

What are we looking for?

• Industry Knowledge: A strong understanding of medical diagnostics and best-in-class laboratory practices from a hospital or diagnostics solution background.
• Technical Expertise: Proven experience in troubleshooting and supporting pathology lab systems.
• Resilience and Agility: Thrive under pressure while managing shifting priorities confidently.
• Customer-Focused: A passion for exceeding customer expectations and building strong relationships.
• Excellent Communication Skills to liaise effectively with teams and customers.
• Qualifications: A UK driving license and passport (essential).

Who we are

A healthier future drives us to innovate. Together, more than 100,000 employees across the globe are dedicated to advancing science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of Roche Products Ltd. At Roche Products we believe diversity drives innovation and we are committed to building a diverse and flexible working environment. All qualified applicants will receive consideration for employment without regard to race, religion or belief, sex, gender reassignment, sexual orientation, marriage and civil partnership, pregnancy and maternity, disability or age. We recognise the importance of flexible working and will review all applicants’ requests with care. At Roche difference is valued and we are proud to be an equal opportunity employer where you are encouraged to bring your whole self to work.