Product Owner (Customs)

DP World; Southampton; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A global logistics company in Southampton is seeking a Customs Product Owner to oversee product backlogs and define requirements for a next-generation customs platform. The ideal candidate should have expertise in customs procedures and be proficient in documentation tools like Jira and Confluence. This role offers opportunities for training in product management processes and operates under a hybrid work model. Competitive compensation is provided.

Benefits

Market competitive compensation package

Training on product management processes

Qualifications

• Strong understanding of customs declaration processes is desirable.
• Ability to interpret regulations and apply them to product design.
• Experience in translating regulatory needs into product requirements.

Responsibilities

• Own and manage product backlogs in collaboration with the Product Manager.
• Translate operational needs into functional and non-functional requirements.
• Act as the link between business and technical teams to ensure accurate delivery.

Skills

Experience in customs, trade compliance or logistics

Skills in documenting requirements, user stories, and process flows

Strong communication and analytical skills

Comfortable working in Agile or hybrid delivery models

Tools

Jira

Confluence

Azure DevOps

Job description

We are looking for a Customs Product Owner to join our product team to support the design and delivery of CNS’s next-generation customs platform (CDMS). This role is critical to translating customs regulations, product, and operational needs into well‑defined, structured product requirements that drive successful product development and delivery. As a customs-domain specialist, the candidate is expected to apply deep expertise in customs regulations, Import and Export customs process and compliance practices, and market/competitor customs solutions to define product scope, guide customer‑centric solution design, and support regulatory and product‑related decision‑making.

The successful candidate will own and manage the product backlogs, working closely with the Customs Product Manager, BAs, and offshore development teams to ensure product features are delivered to spec, on time, and in line with regulatory needs. For a successful candidate who does not have existing product development experience, we will provide full training on product management and development processes.

Location: Southampton (Hybrid)

Hours: Monday – Friday – 9am – 5.30pm

How you will contribute:

• Own and manage product backlogs in collaboration with the Product Manager, BAs, and offshore dev teams
• Translate regulatory and operational needs into functional and non-functional requirements
• Monitor customs regulation changes and assess product impact
• Act as the link between business and technical teams to ensure accurate delivery
• Define system behaviour, user interactions, and technical specifications
• Support backlog refinement, sprint planning, and product rollout
• Ensure requirements are clear, testable, and well‑documented
• Assist QA and BA teams during testing and defect triage
• Contribute to user documentation, release notes, and support materials
• Identify and support continuous improvement opportunities

What you will bring:

• Experience in customs, trade compliance or logistics (desirable)
• Strong understanding of CDS, ENS, GVMS nd customs declaration processes (desirable)
• Ability to interpret regulations and apply them to product design
• Skilled in documenting requirements, user stories, and process flows
• Proficient with Jira, Confluence, Azure DevOps
• Strong communication and analytical skills
• Comfortable working in Agile or hybrid delivery models

NOTE: All of our roles are subject to the below:

• Eligibility to work in the UK.
• A full valid UK driving licence or appropriate international licence allowing you to drive on UK roads.
• No unspent criminal convictions.
• Due to manufacturing guidelines on equipment and site safety critical health and safety requirements, we have strict weight and medical requirements that need to be met and maintained. For our safety critical roles health and medical and fitness checks are performed. Requirements include, but are not limited to, weight, height, blood pressure and hearing.
• We may close our roles early, depending on the number of applications received.

Compensation

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self‑development within an informal atmosphere. We offer a market competitive compensation package.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 103,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses — Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end‑to‑end supply chain solutions that can change the way the world trades. The DP World family comprises of Syncreon, Imperial and P&O.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

WE MAKE TRADE FLOW TO CHANGE WHAT'S POSSIBLE FOR EVERYONE

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We believe that employees are happiest when they’re empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you.