Product Operations Lead

Psychiatry UK; Remote; GBP 30,000 - 40,000; Full time

Job summary

A leading mental health service provider is seeking a Product Operations Lead to support the launch of new patient pathway services. This home-based role involves managing operations, coordinating with various stakeholders, and leading an administrative team. The ideal candidate will have strong organizational skills, familiarity with agile methodologies, and experience in team management. The position offers a salary range of £30,000 - £40,000 and includes a working from home allowance and other benefits.

Benefits

Health Cash Plan

Well Hub Subscription

Access to Employee Assistance Programme

Annual Volunteering Day

Enhanced Sickness and Family Leave pay

Length of Service Bonus

Work from Home allowance

Pension options

Qualifications

• Proven ability to manage multiple tasks and prioritise effectively.
• Experience in healthcare or service-oriented environments is a plus.
• Interest in product management and digital health innovation.

Responsibilities

• Assist in managing the product backlog and documentation.
• Coordinate scheduling for agile ceremonies.
• Track progress of tasks and update project management tools.
• Collect and organise feedback for analysis.
• Support KPI tracking and prepare performance reports.
• Act as a point of contact for operational queries.
• Identify opportunities to streamline workflows.

Skills

Strong organisational skills

Attention to detail

Team management

Agile principles

Project management tools

Tools

Jira

Trello

Job description

Product Operations Lead

United Kingdom (Remote)

Reporting to: Product Owner – New Service Delivery

Remuneration: £30,000 – £40,000 FTE- plus £1000 working from home allowance

Contract Type: Permanent / Full time - 40hours per week

Location: Home-based/various UK meeting locations as required

Closing Date for applications: Monday 5th January 2026*

About Us

Psychiatry UK is the UK’s leading provider of digital psychiatry services, working both privately and with the NHS to support children, teenagers and adults with expert, patient-centred care.

A career with Psychiatry UK allows you to expand your knowledge, enhance your skills, and gain valuable life experience—all while enjoying the flexibility of a remote full-time role. As part of a leading online mental health service, you’ll collaborate with innovative, forward-thinking professionals in a dynamic, multidisciplinary team committed to making a real difference.

Role Overview

The Product Operations Lead plays a key role in supporting the launch and delivery of new patient pathway services. Working closely with the Product Owner, Clinical Leads, and Technical Delivery teams, the role supports smooth day-to-day operations by coordinating processes, maintaining clear and accurate documentation, and enabling effective communication across stakeholders.

In addition to product operations, the role includes line management and day-to-day leadership of the administrative team supporting new service delivery. The postholder will help set clear expectations, support professional development, and ensure operational standards are consistently met. This role is well suited to someone looking to develop a career in product management and service delivery within a fast-paced, mission-driven healthcare environment.

This is a home-based role (applicants must reside in the UK), though occasional travel may be required for face-to-face meetings at various locations within the UK.

Responsibilities

As our Product Operations Lead, you will:

Operational Support

• Assist the Product Owner in managing the product backlog and maintaining documentation.
• Coordinate scheduling for agile ceremonies (sprint planning, reviews, retrospectives).
• Track progress of tasks and update project management tools to ensure visibility.

Data & Reporting

• Collect and organise feedback from stakeholders and users for analysis.
• Support KPI tracking and prepare regular performance reports.
• Maintain dashboards and ensure data accuracy for decision-making.

Stakeholder Coordination

• Act as a point of contact for operational queries related to new service delivery.
• Help prepare meeting agendas, minutes, and follow-up actions.
• Ensure timely communication between clinical, technical, and operational teams.

Process Improvement

• Identify opportunities to streamline workflows and improve efficiency.
• Document processes and maintain version control for service delivery materials.

Team Leadership & Line Management

• Lead and manage the administrative team supporting patient pathways.
• Set clear objectives, monitor performance, and conduct regular one-to-one meetings.
• Provide coaching, training, and development opportunities to enhance team capability.
• Ensure workload distribution and resource planning align with service delivery goals.

Candidate Profile

To succeed as our Product Operations Lead, you will be: Highly organised and detail-focused, with the ability to manage multiple priorities in a fast-paced environment. You will communicate clearly and confidently, build positive working relationships, and bring a supportive, structured approach to leading and developing others. Strong interpersonal skills and the ability to balance competing demands will be essential.

Essential Qualifications, Skills and Experience

• Strong organisational and administrative skills with a high level of attention to detail.
• Ability to manage multiple tasks and prioritise effectively.
• Proven ability to lead and manage a team, including performance management and staff development.
• Familiarity with agile principles and project management tools (e.g. Jira, Trello).

Desirable Qualifications, Skills and Experience

• Experience in healthcare or service-oriented environments.
• Interest in product management and digital health innovation.

Psychiatry UK: Supporting You

We want you to enjoy your work while feeling healthy, happy, and appreciated. That’s why we’ve created a benefits package designed with you in mind. You’ll have access to a range of wellbeing perks, including a Health Cash Plan, Well Hub Subscription, access to an Employee Assistance Programme, Annual Volunteering Day, Enhanced Sickness and Family Leave pay, Length of Service Bonus, Work from Home allowance and Pension options.

At Psychiatry UK, we care about what matters to you.

Recruitment Process

At Psychiatry UK, we are committed to creating an inclusive and accessible recruitment process. Our process includes:

• Application
• Profile review
• Screening conversation
• Competency based interview(s)

If at any point you require any reasonable adjustments —such as additional time, assistive technology, or an alternative format for materials—please let us know. We are happy to accommodate your needs to ensure you have a fair and comfortable experience. Please feel free to reach out to us to discuss any adjustments that would support you.

If this opportunity excites you, why not apply today? We review applications as they come in and may close the advert early if we receive a high volume of interest. To ensure you don’t miss out, we encourage you to submit your application as soon as possible.