Product Manager – Voice of the Customer

Clarity; Greater London; On-site; GBP 65,000 - 85,000; Full time

Job summary

A leading AI company in Greater London is seeking a Product Manager for their Voice of the Customer platform. The ideal candidate will have over 5 years of experience in product management, particularly in customer experience and analytics. This role offers competitive compensation along with the opportunity to shape AI-powered customer experiences while working in a collaborative and dynamic environment.

Benefits

Competitive compensation

Equity

Collaborative team environment

Qualifications

• 5+ years of experience in product management, ideally in CX, analytics, or SaaS platforms.
• Strong understanding of Voice of the Customer and feedback systems.
• Excellent communication and stakeholder management skills.

Responsibilities

• Own the product strategy and roadmap for Clarity’s Voice of the Customer platform.
• Collaborate with design, AI, and engineering teams to deliver features.
• Define KPIs, measure adoption, and guide product decisions.

Skills

Product management

Customer experience analytics

Data-driven decision making

Stakeholder management

Analytical mindset

Education

Bachelor’s degree in business, engineering, computer science

Tools

AI/ML

NLP

Data visualization

Job description

About Clarity

Clarity is redefining customer experience with AI. Our mission is to empower businesses to deliver faster, smarter, and more human service interactions. By combining cutting‑edge AI with intuitive design, we enable customer service teams to operate more efficiently while providing customers with seamless, personalized experiences.

We are trusted by industry leaders like OpenAI, GrubHub, STC and Tabby who rely on us to deliver real impact. Our investors include Prosus Ventures, STV AI Fund (backed by Google) and angels from Open AI and Google. With a 25% month‑on‑month growth rate and over 300% net revenue retention, this is a unique opportunity to join a hyper‑growth AI company and redefine an industry.

We’re seeking a Product Manager to lead our Voice of the Customer (VoC) product — a core part of Clarity’s platform that turns customer feedback and conversations into actionable insights. This is a unique opportunity for someone passionate about data‑driven experience design, AI analytics, and product strategy in the CX space.

Role Overview

As a Product Manager for Voice of the Customer, you’ll own the product vision, strategy, and roadmap for Clarity’s VoC solution. You’ll work cross‑functionally with engineering, design, and AI teams to transform real‑time feedback, surveys, and conversation data into intelligent insights that help businesses understand their customers at scale.

You’ll define how organizations collect, interpret, and act on customer sentiment — shaping a product that bridges customer experience, analytics, and automation.

Responsibilities

• Own the product strategy and roadmap for Clarity’s Voice of the Customer platform.
• Collaborate with design, AI, and engineering teams to deliver features that turn customer feedback into actionable intelligence.
• Define KPIs, measure adoption and impact, and use data to guide product decisions.
• Work closely with customers and partners to understand pain points, validate hypotheses, and translate insights into product priorities.
• Partner with marketing and GTM teams to position and launch VoC capabilities effectively.
• Collaborate with the AI and data science teams to enhance sentiment analysis, topic detection, and trend dashboards.
• Prioritize initiatives that integrate VoC insights with other Clarity modules (Agent Assist, Inbox, Analytics).
• Stay ahead of market trends and competitor offerings to ensure Clarity remains at the forefront of AI‑driven CX intelligence.

Requirements

• 5+ years of experience in product management, ideally in CX, analytics, or SaaS platforms.
• Strong understanding of Voice of the Customer, feedback systems, and customer experience analytics.
• Experience working with AI/ML, NLP, or data visualization products is a strong plus.
• Proven ability to turn customer insights into clear, measurable product outcomes.
• Excellent communication and stakeholder management skills; comfortable aligning across technical and business teams.
• Analytical mindset, with experience using data to inform prioritization and feature development.
• Bachelor’s degree in business, engineering, computer science, or related field (MBA or equivalent experience preferred).

Why Clarity?

• Shape the future of AI‑powered customer experience analytics.
• Freedom to experiment, define, and scale a product that impacts thousands of users.
• Competitive compensation, equity, and benefits.
• Work with a collaborative, impact‑driven team that values creativity, speed, and clarity in execution.