Product Manager - Onboarding

ebury; Camden Town; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global fintech firm is seeking a Product Manager for the Compliance Operations team to enhance client journeys and manage risk-related workflows. The ideal candidate has 3–5+ years of product management experience, strong analytical skills, and a background in regulated processes. Join a dynamic environment that emphasizes teamwork, innovation, and career growth.

Benefits

Competitive salary with annual discretionary bonus

Dedicated mentorship

Cutting-edge technology

Career progression

Generous benefits package

Central London office

Qualifications

• 3–5+ years of product management or operational product ownership experience in fintech or complex environments.
• Familiarity with regulated workflows like onboarding or KYC is a plus.
• Comfortable navigating ambiguity and breaking down complex processes.

Responsibilities

• Coordinate staged delivery of compliance workflows across regions.
• Communicate product value to key stakeholders.
• Take ownership of onboarding and periodic KYC reviews.
• Ensure operational readiness for ID&V rollout.
• Identify manual and error-prone processes to streamline.

Skills

Product management experience

Analytical skills

Stakeholder alignment

Communication skills

Systems thinking

Agile methodologies

Job description

Overview

We are hiring a Product Manager to join our Compliance Operations product team, focusing on improving and scaling client journeys at the heart of risk and regulatory operations. This role is ideal for someone who simplifies complex processes while maintaining rigorous standards for compliance, control, and customer experience. You will collaborate with a Staff Product Manager to accelerate the global rollout of our next-generation compliance and onboarding platforms, impacting client onboarding, authorised contacts management, and periodic reviews.

What you'll do

• Accelerate rollout in parallel streams: Coordinate staged delivery of compliance workflows across regions and customer types, ensuring onboarding, ID&V, and periodic reviews can be rolled out and completed independently but coherently.
• Articulate product value: Communicate the product value proposition to key stakeholders (including ROI), ensuring the product solves customer needs and meets desired KPIs.
• Own high-impact client journeys: Take ownership of complex, regulated flows such as onboarding, managing authorised contacts, and periodic KYC reviews, focusing on reliability, clarity, and traceability.
• Ensure completeness and accuracy: Manage end-to-end initiatives like ID&V rollout, ensuring technical implementation, stakeholder alignment, and operational readiness.
• Collaborate with engineering: Work on implementation details, APIs, edge cases, error handling, and data flows to ensure production-readiness for every workflow.
• Drive operational efficiency: Identify manual, repetitive, or error-prone steps and automate or streamline them to reduce overhead and risk.
• Translate rules into products: Convert compliance policy and internal processes into clean, executable workflows with built-in auditability and traceability.
• Collaborate across domains: Partner with legal, compliance, ops, engineering, and product teams to localise compliance flows and ensure platform readiness at scale.
• Champion internal users: Ensure onboarding and CLM analysts have intuitive, efficient tools to carry out compliance processes effectively.
• Change management: Effectively manage the introduction of new and updated products into the organisation and customer base.

Qualifications

• 3–5+ years of product management or operational product ownership experience, ideally in fintech, startup, or complex B2B environments.
• Strong analytical and systems thinking skills; you understand how rules, people, and systems interact across end-to-end journeys.
• Experience working on regulated workflows (e.g., onboarding, KYC, AML, fraud detection, or case management) is a plus.
• Passion for streamlining operational workflows and understanding the "jobs to be done" of internal users.
• Comfortable navigating ambiguity and breaking down complex processes into clear deliverables.
• Ability to align stakeholders and work cross-functionally across product, compliance, legal, engineering, and ops.
• Excellent written and verbal communication skills for writing user stories, documentation, or articulating regulatory logic.
• Familiarity with Agile methodologies and experience in iterative, fast-paced environments.

About the company

Ebury is a global fintech firm dedicated to empowering businesses to expand internationally through tailored financial solutions. Since 2009, we have grown to a diverse team across 40+ offices and 29+ markets worldwide.

Benefits

• Competitive starting salary with an annual discretionary bonus.
• Dedicated mentorship from experienced heads and product leads.
• Cutting-edge technology and tools to perform at your best.
• Clear, accelerated career progression with defined pathways.
• Dynamic and supportive culture prioritising teamwork and personal growth.
• Generous benefits package including healthcare and location-based benefits.
• Central London office with excellent transport links.