Product Manager - Digital Customer Journey

Talent Locker; Bournemouth; Hybrid; GBP 55,000 - 60,000; Full time

Job summary

A leading recruitment agency is seeking a Product Manager for Digital Customer Journeys to improve key parts of the customer journey. The ideal candidate will shape impactful digital features and align product vision with business strategy. This hybrid role offers £55-60k, bonus, and great benefits, including private medical and enhanced pension.

Benefits

Private medical

Enhanced pension

Bonus scheme

Flexible working arrangements

Qualifications

• Strong background in digital e-commerce and customer experience design.
• Excellent stakeholder management and relationship-building skills.
• Ability to align product vision with business strategy and customer outcomes.

Responsibilities

• Lead the way in improving a key part of the customer journey.
• Manage the roadmap, facilitate design, and collaborate with stakeholders.
• Engage with stakeholders to align on business requirements and product design.

Skills

Digital e-commerce expertise

Customer experience design

Stakeholder management

Relationship building

Job description

Overview

Product Manager - Digital Customer Journeys — £55-60k + Bonus + Private Medical + Great Benefits (Hybrid - offices in Bournemouth or London)

Are you a product manager with expertise in digital e-commerce and customer experience design?

Can you work at a senior level to shape and deliver impactful digital journeys?

Responsibilities

• Lead the way in improving a key part of the customer journey, used by thousands of people, shaping and delivering features that release real business and customer value.
• Manage the roadmap and backlog, facilitate design and ideation sessions, and collaborate with engineering, UX, research, and stakeholders to solve problems and deliver customer-first digital solutions.
• Engage with stakeholders to align on business requirements and product design.

Qualifications

• Strong background in digital e-commerce and customer experience design
• Excellent stakeholder management and relationship-building skills
• Ability to align product vision with business strategy and customer outcomes

Working arrangement

Hybrid working with offices in Bournemouth or London, typically 2 days per week.

Benefits

• Private medical
• Enhanced pension
• Bonus scheme
• Flexible working arrangements

About the team

Join a cross-functional team who lead the way in creating a best-in-class digital customer experience. You will be part of a friendly, professional and successful team, with opportunities to mentor others and progress to leadership.