Product Manager - Customer Lists (App)

Tesco; Welwyn Garden City; Hybrid; GBP 65,000 - 80,000; Full time

Job summary

A major UK retail company in Welwyn Garden City is seeking a Product Manager to enhance the app experience within its Customer Lists team. The role involves defining product roadmaps, driving innovations, and collaborating with various teams to enhance user experiences. Ideal candidates should have experience in building mobile app products and possess excellent communication skills. A hybrid working model is offered, alongside competitive benefits.

Benefits

Annual bonus scheme of up to 20%

25 days holiday plus personal day

Private medical insurance

26 weeks maternity leave at full pay

Free 24/7 virtual GP service

Qualifications

• Experience building and optimizing mobile app products at scale.
• Proven ability to lead discovery sessions independently.
• Understanding of iOS and Android platforms.

Responsibilities

• Define and own the App product roadmap for Customer Lists.
• Drive innovation in how we surface relevant products.
• Collaborate with UX, engineering, analytics, and commercial teams.

Skills

Building and optimizing mobile app products

Communication skills

Data-informed mindset

Agile methodologies

Job description

Overview

Tesco UK • Welwyn Garden City • Hybrid • Full-Time • Permanent • Apply by 10-Oct-2025

We're looking for a Product Manager focused on the App experience within our Customer Lists team to join the Online Product team. This is a unique opportunity to shape how millions of customers interact with Tesco through personalised, intelligent, and frictionless shopping journeys.

Responsibilities

• Define and own the App product roadmap for Customer Lists, aligned with customer needs and business goals.
• Drive innovation in how we surface relevant products and help customers build their baskets with ease.
• Use customer insights, behavioural data, and market trends to identify opportunities for improvement.
• Collaborate with UX, engineering, analytics, and commercial teams to bring ideas to life.
• Write clear, concise user stories and manage the product backlog.
• Champion the voice of the customer throughout the product lifecycle.
• Lead sprint planning, demos, and retrospectives with your squad.
• Ensure smooth delivery and high-quality releases through rigorous testing and stakeholder alignment.

Requirements

• Experience building and optimising mobile app products at scale.
• Proven ability to quickly ramp up and independently lead discovery sessions from the outset.
• An understanding of iOS and Android platforms, mobile UX patterns, and app analytics.
• Experience working with personalisation, recommendations, or customer data is a plus.
• Excellent communication and stakeholder management skills.
• A data-informed mindset with the ability to balance customer needs and business impact.
• Experience working in Agile teams and writing effective user stories.
• A passion for solving real customer problems and delivering elegant solutions.
• Familiarity with user research, A/B testing, and design thinking principles.

Benefits

• Annual bonus scheme of up to 20% of base salary
• Holiday starting at 25 days plus a personal day (plus Bank holidays)
• Private medical insurance
• 26 weeks maternity and adoption leave (after 1 year of service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay; 4 weeks fully paid paternity leave
• Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing

About us

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We\'re committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We\'re proud to have been accredited Disability Confident Leader and we\'re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

We\'re a big business and we can offer a range of diverse full-time & part-time working patterns across our many business areas, which means that we can find something that works for you. We work in a more blended pattern - combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. If you are applying internally, please speak to the Hiring Manager about how this can work for you - Everyone is welcome at Tesco.