Product Guide (Sales Associate) - Seasonal Part-Time (m/w/d) - Manchester

Amer Sports; Manchester; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading outdoor retail brand in Manchester is seeking a seasonal Product Guide to deliver an extraordinary customer experience. Responsibilities include sharing product knowledge, supporting the teamwork, and acting as a brand ambassador. Ideal candidates are self-motivated, passionate about customer service, and available to work flexible hours including weekends and holidays.

Qualifications

• Passionate about delivering exceptional customer service.
• Loves to have fun at work and is accountable.
• Self-motivated and enjoys problem solving.
• Flexible and adaptable when faced with ambiguity.
• Balances autonomy and collaboration effectively.

Responsibilities

• Deliver an exceptional brand experience through product knowledge.
• Build strong understanding of products and weave into interactions.
• Act as an ambassador for the brand both in-store and in the community.
• Support elevating guest experience through collaboration with leadership.

Skills

Exceptional customer service

Self-motivation

Problem solving

Flexibility

Collaboration

Job description

Overview

Retail Stores - Arc'teryx Manchester Brand Store / PT Temp/Seasonal / On-site Your Opportunity at ARC'TERYX: We are looking for seasonal Product Guides to join our store! You are the face of the brand on the retail floor, delivering an unforgettable experience to our guests. You are the inspiration behind our brand's evolution, as we continue to commit to bold objectives both in stores and in our communities. You are product-obsessed and seek any chance to get outside to experiment and learn firsthand how our product performs. You prioritize your connection with nature and celebrate others doing the same. You authentically share product knowledge with guests and recommend products based on their interests and needs. You prioritize your own development, personally and professionally, and celebrate the achievements of others. You recognize that we create a better world, together.

Responsibilities

• Delivering a best-in-class brand experience to our guests through sharing technical product knowledge and supporting with problem solving
• Building a strong understanding of our products and seamlessly weaving this information into guest interactions in an authentic way
• Championing Arc'teryx as a brand ambassador both in-store and in the community
• Developing your passions both in and out of the store with the support of the team
• Supporting in elevating the guest experience by working with the store leadership team on projects and brand initiatives
• Providing feedback on merchandising and in-store experience to help drive sales
• Maintaining an open, collaborative relationship with your team and store leadership
• Supporting with and participating in various store tasks as assigned by the leadership team
• Answering store phones and responding to voicemails and store emails; on occasion, this could include responding on the Epicenter social media channels
• Utilizing the Point-of-Sale system to accurately and efficiently process guest transactions, including warranties, Used Gear trade-ins, purchases, and returns
• Receiving and unpacking boxes for inventory as required (boxes can weigh 5 - 30 lbs)
• Part Time - 10- 30 hours per week (2-4 days a week)
• Contract: Fixed-term contract from September 2025 to January 2026

Expectations / Qualifications

• You are passionate about delivering exceptional customer service
• You love to have fun at work, and hold yourself accountable to what is required of you
• You are self-motivated, and enjoy problem solving
• You remain highly flexible and adaptable when faced with ambiguity
• You effectively balance autonomy and collaboration
• You inspire breakthrough thinking and continuous improvement
• You seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right
• Your passion for your work is paralleled by your passion for getting outside and living it
• Expectations: All employees' availability must reflect the needs of the business, including mornings, evenings, weekends, and special events like Black Friday and the holiday season.
• Under the direction of Store Leads, Store Manager and Assistant Manager, you perform/complete other additional projects, duties, and assignments as required and/or by request

Arc'teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.

Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate. All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values. Leave it Better We believe that the mountains transform us, that how we adventure matters, and that there's always a better way. Join us in creating positive change in ourselves, our communities, and the world. Live it. Get out there - the mountains make us better Disruptive evolution. In pursuit of better. Always. Commit. We set bold objectives and see them through.