Product Growth Lead — Self-Serve

Airwallex; Greater London; On-site; GBP 80,000 - 120,000; Full time

Job summary

A leading global fintech in the UK is looking for a seasoned professional to drive growth and retention within the Self-Serve segment. This role involves leading a team of Customer Success Managers to optimize engagement strategies. The ideal candidate will have over 8 years of experience in commercial leadership, with strong analytical and communication skills. You will contribute significantly to revenue growth and customer satisfaction while working in a dynamic, fast-paced environment.

Benefits

Competitive salary

Equity opportunities

Collaborative office environment

Regular team-building events

Qualifications

• 8+ years of work experience in commercial leadership roles or strategy consulting.
• Experience in managing customer success teams and developing junior staff.
• Ability to work in ambiguity within a fast-paced environment.

Responsibilities

• Drive revenue growth by optimizing go-to-market strategies for Self-serve segment.
• Lead a team of Customer Success Managers to enhance customer engagement.
• Utilize data-driven insights to build growth functions and improve customer experience.

Skills

Commercial strategy development

Customer success management

Analytical thinking

Collaboration

Communication skills

Job description

A leading global fintech in the UK is looking for a seasoned professional to drive growth and retention within the Self-Serve segment. This role involves leading a team of Customer Success Managers to optimize engagement strategies. The ideal candidate will have over 8 years of experience in commercial leadership, with strong analytical and communication skills. You will contribute significantly to revenue growth and customer satisfaction while working in a dynamic, fast-paced environment.