Product Design Lead

JPMorganChase; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading financial services firm is seeking a dynamic Product Design Lead to enhance user experiences in B2B applications. This role involves collaborating with teams to create user-centered solutions, and requires expertise in inclusive design principles and advanced technical literacy. Candidates should have experience in delivering design solutions within complex business environments. Join us in transforming digital tools and delivering exceptional value to users while fostering a diverse and inclusive culture.

Qualifications

• Experienced in delivering design solutions in complex business domains, collaborating effectively.
• Proficient understanding of inclusive design principles and accessibility guidelines.
• Demonstrated ability to create visual representations of user journeys.

Responsibilities

• Design and deliver engaging, user-centered experiences for B2B applications.
• Help grow a high-performance design team by overseeing implementation standards.
• Participate in design strategy and product definition with cross-functional teams.

Skills

Design solutions in complex business domains

Inclusive design principles

Client-side technologies

Visual representations of user journeys

Job description

We are actively seeking an experienced and dynamic product design lead to join our award-winning Digital Markets Experience Design team.

Join our award-winning Digital Markets Experience Design team as a product design lead, where you'll enhance user experiences and deliver value to both the business and customers. Collaborate with senior design leads and cross‑functional teams to create user‑centered solutions for complex challenges. Your expertise in experience strategy and inclusive design will promote the next generation of our digital tools, achieving business outcomes and enriching the customer experience. Be part of a growing global organization with frequent communication with stakeholders and an active in‑house design community.

As the Product Design Lead within the Digital Markets Experience Design team, you will enhance user experiences across our products, delivering value to both the business and customers. You will work with senior design leads to create user‑centered solutions for complex challenges, focusing on inclusivity and user needs to promote the next generation of our digital tools.

Job Responsibilities

• Design and deliver engaging, user‑centred experiences for B2B applications used by our institutional banking clients
• Help grow and foster a high‑performance design team by being accountable for overseeing the implementation of the standards across product suites, and be a champion for Design
• Operate with an iterative design mindset and incorporate user feedback and insights to continuously improve the overall user experience of our offerings
• Actively participate in design strategy and product definition, roadmap planning in a multidisciplinary environment with product, design and tech partners
• Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimise user experiences across various platforms and channels
• Role‑model the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion

Required qualifications, capabilities and skills:

• Experienced in delivering design solutions in complex business domains, collaborating effectively with product, development, business, and technology teams.
• Constantly pushing your limits and searching for opportunities to become better, and comfortable receiving feedback and critique, building on the ideas of others.
• Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a history of creating accessible and inclusive digital experiences.
• Advanced technical literacy, including an advanced understanding of client‑side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience.
• Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes.
• Advanced technical literacy, including an advanced understanding of client‑side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience.

Preferred qualifications, capabilities, and skills

• Design leadership or managerial experience

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first‑class business in a first‑class way approach to serving clients drives everything we do. We strive to build trusted, long‑term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal‑opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.